ophelia waquoi
Health Care
BRONX,NY
Overview
15
15
years of professional experience
Work History
Wedding Registry Consultant
Bloomingdale's Department Store
05.2022 - Current
- Utilized excellent organizational skills to maintain accurate records of client information and communications history.
- Worked closely with suppliers to negotiate exclusive deals or discounts for registered customers.
- Assisted couples in making informed decisions about products that matched their lifestyles while maintaining budget requirements.
- Helped streamline operations by implementing efficient systems for managing workloads, appointments, and communication among consultants.
- Collaborated with team members to ensure seamless registry management and exceptional customer service.
- Contributed to company growth by actively promoting registry services both within the store and at external events.
- Facilitated successful events by coordinating efforts with event planners, vendors, and venue staff.
- Reviewed inventory levels to ensure adequate stock of popular registry items, minimizing out-of-stock situations.
- Conducted thorough follow-ups with clients to address any concerns or issues regarding their registries.
- Educated clients on store policies and procedures related to registry management, returns, exchanges, and completion incentives.
- Assisted clients in selecting items for their registries, resulting in well-rounded and thoughtful gift selections.
- Enhanced client satisfaction by providing personalized registry consultation services.
- Improved sales performance with targeted product recommendations based on client preferences and needs.
- Sold and fitted Product for brides-to-be.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Managing registry scheduling calendars for all associates.
- Scheduling appointments and assigning tasks to fellow associates.
- Running the day to day tasks in the registry.
Sales Specialist
Victoria's Secret & PINK
05.2009 - 04.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Obtaining 100 credit card application on a monthly basis
- Million dollars seller
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
Home Health Aide
Allen Healthcare
05.2009 - 04.2011
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Utilized universal precautions and infection control principles in all aspects of care.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
Education
License - Certified Nursing Assistant
New Age Training, Inc.
New York, NY09.2024
License. Certified Home Health Aide - Certified Home Health Aide
Sunlight Care
Cherry Hill, NJ09.2024
Skills
- Procurement expertise
- Data entry proficiency
- Accuracy and Precision
- Industry Trends Awareness
- Bathing Assistance
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Grooming assistance
- Dressing assistance
- Personal Hygiene Assistance
- Meal Preparation
- Feeding Assistance
- Transfer Techniques
- Ambulation Assistance
- Respiratory Care
- Nutrition Support
- Diabetic Care
- Range of motion exercises
- First-aid and CPR
- Toileting assistance
- Confidentiality
- First aid and safety
- Recording vital signs
- Behavioral support
- Housekeeping
- Client documentation
- Mobility support
- Patient Transport
- Medication Administration
- Behavioral Management
- Documentation
- Interpersonal Communication
- Medication organization
- Light Housekeeping
- Behavior redirection
- Schedule Management
- Patient transportation
- ADL support
- Medical Charting
- Care Plan Management
- Care plan assessment
- Case Management
- Progress Documentation
- Care Plan Adherence
- Nutrition management
- Nutritional meal preparation
- Medical terminology and equipment
- Clinical documentation and reporting
- Compassionate client care
- Client safety and first aid
- Personal care services
- Patient lifting techniques
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Elder Care
- Emotional Support and Companionship
- Multitasking
- Reliability
- Bathing Support
- Excellent Communication
- Activities of Daily Living (ADLs)
- Organizational Skills
- HIPAA Compliance
- Active Listening
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Dementia Care
- Compassionate Care
- Certified in CPR/AED
- Relationship Building
- Emotional Support
- Task Prioritization
- Basic Housekeeping
- Personal Care Aide
- Certified Nursing Assistant (CNA)
- Infection Control
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- Reliable team player
- Dementia and Alzheimer's knowledge
- Safety Precautions
- Bedside manner
- Collecting vital signs
- Compassionate
- Patient Lifting
- End of life care
- Patient-focused care
- Electronic Charting
- Compassionate caregiver
- Direct Patient Care
- Medical terminology knowledge
- Mobility Assistance
- Supporting personal needs
- Documenting behaviors
- Companionship and emotional support
- Responding to emergencies
- Patient relationship building
- Inpatient Care
- Maintaining privacy
- Adaptable
- Patient Assessments
- Healthcare ethics
Languages
French
Professional Working
English
Full Professional
Timeline
Wedding Registry Consultant
Bloomingdale's Department Store
05.2022 - Current
Sales Specialist
Victoria's Secret & PINK
05.2009 - 04.2022
Home Health Aide
Allen Healthcare
05.2009 - 04.2011
License - Certified Nursing Assistant
New Age Training, Inc.
License. Certified Home Health Aide - Certified Home Health Aide
Sunlight Care
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