Ophelia Yazzie
Saint Michaels,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Front Desk Associate
Springhill Suites By Marriott
Gallup, New Mexico
07.2025 - Current
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Coordinated room assignments and ensured cleanliness before guest arrivals.
- Handled guest complaints promptly and escalated issues when necessary.
- Processed payments and maintained accurate records of transactions.
- Assisted in maintaining the front desk area's organization and cleanliness.
- Collaborated with housekeeping to ensure timely room turnovers for incoming guests.
- Provided local recommendations to enhance guest experiences during their stay.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Maintained daily records of all transactions, including payments and cancellations.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Drafted guest invoices and posted charges to individual accounts.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Verified customer credit to establish payment method for accommodations.
Administrative Assistant
Navajo AML Reclamation Department
Window Rock, Arizona
09.1999 - 01.2025
- Managed daily office operations and ensured efficient workflow within the department.
- Organized and maintained departmental records and files for easy access.
- Coordinated meetings and scheduled appointments for management staff effectively.
- Assisted in preparing documents and reports for environmental reclamation projects.
- Communicated with external agencies to gather information on reclamation efforts.
- Supported budget tracking and procurement processes within the department.
- Trained new administrative staff on departmental policies and procedures consistently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and maintained filing systems for confidential documents and records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Education
High School Diploma -
Saint Michaels High School
Saint Michaels, AZ05-1990
Some College (No Degree) - Liberal Arts
Maricopa Community Colleges, Mesa Community College
Mesa, AZSome College (No Degree) - Business Administration
University of New Mexico
GallupSkills
- Office management
- Document preparation
- Meeting coordination
- Budget tracking
- Customer service
- Communication skills
- Conflict resolution
- Data entry
- Time management
- Team collaboration
- Adaptability
- Task prioritization
- Expense reporting
- Microsoft Excel
- Microsoft Office Suite
- Executive management support
- Report writing
- Reading comprehension
- File organization
- Program files maintenance
- Payroll and budgeting
- Accounting support
Affiliations
Attended various trainings with the Office of Surface Mining and Enforcement as well as with the Navajo Nation.
Timeline
Front Desk Associate
Springhill Suites By Marriott
07.2025 - Current
Administrative Assistant
Navajo AML Reclamation Department
09.1999 - 01.2025
High School Diploma -
Saint Michaels High School
Some College (No Degree) - Liberal Arts
Maricopa Community Colleges, Mesa Community College
Some College (No Degree) - Business Administration
University of New Mexico