Ophrah Kablan
Cheraw,SC
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sally's Beauty Supply
07.2020 - 03.2021
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively upsell items.
- Collaborated with team members to achieve daily sales targets and enhance store performance.
Concierge
Martha Franks Retirement Center
03.2021 - 04.2022
- Provided exceptional customer service to residents and their families, ensuring a welcoming environment.
- Developed positive relationships with residents through attentive listening and personalized support initiatives.
- Assisted with scheduling appointments and transportation for residents, enhancing daily operations.
Front Desk Receptionist
Springhill Suites By Marriott
06.2023 - 12.2024
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Office Manager
Springhill Suites By Marriott
12.2024 - Current
- Manages front office operations to ensure optimal guest experiences and satisfaction.
- Oversees scheduling and training of front desk staff to enhance team performance.
- Ensured compliance with hotel policies and procedures for front office operations.
- Implements streamlined check-in/check-out processes, improving operational efficiency.
- Coordinates communication between departments to resolve guest inquiries promptly.
Education
Education
Laurens District 55 High School
Laurens, SC06-2020
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Hospitality services
- Issue handling
- Oral and writing communication
- Data entry
- Staff management
- Training and coaching
Timeline
Front Office Manager
Springhill Suites By Marriott
12.2024 - Current
Front Desk Receptionist
Springhill Suites By Marriott
06.2023 - 12.2024
Concierge
Martha Franks Retirement Center
03.2021 - 04.2022
Sales Associate
Sally's Beauty Supply
07.2020 - 03.2021
Education
Laurens District 55 High School
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