O'piffany Williams

• Work in call center front line, providing the best-in-class quality customer service on every call.

• Recorded Information for each caller in the computer system.

• Performed diagnostic and repair of Xerox software and network issues.

• Trouble shooting cable and Internet devices, setting up installs of service, payment processing, providing professional customer experience,

• Receive and respond to inquiries from both internal and external customers.

• Reviewed and analyzed financial situations and arranged repayment programs for delinquent card members.

• Worked inbound and outbound dialer system.

• Updated customer accounts information, recognized potential high risk accounts developed techniques on how to successfully deal with them.

• Followed guidelines in accordance to company policies.

• Processed appeals, overpayments, underpayments, and denials from insurance companies, Medicare, Medicaid, and Tricare.

• Experienced in understanding and following internal procedures and guidelines as well as regulatory and compliance requirements.

• Compile information about new accounts, enter account information into computers, and file related forms or other documents.

• Worked as CSR for Transfer Agent; assisted customers with stock transactions, ownership changes and cost-basis tax issues.

• Demonstrate productivity and exceed sales goals and quotas which include cross-sell, product referrals and profit.

• Conducted in-house training for multi-sites on updated Bank procedures.

• Maintained a high volume of customer services issues verbal or written communication.