Daniel Opine
Customer Engagement Program Management Leader
Los Altos,CA
Summary
Executive Briefing Program leader. Steering leading-edge technology organizations to increase competitive advantage through creation and delivery of informative, engaging, and meaningful customer experiences. Data focused program manager poised to impact revenue growth through end-to-end production of customized meetings and events designed to cultivate trust-based relationships between internal sales teams, subject matter experts and key decision makers. Combine influential leadership and a collaborative spirit to seamlessly orchestrate program management functions that align with strategic priorities, drive engagement and ensure industry superiority. Cultivated trust and confidence as a manager and mentor of highly productive teams; advance cohesiveness and motivation by the discovery and utilization of individual talents to exceed performance expectations.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
Vegetation Management
Pacific Gas & Electric
San Carlos, CA
2022.01 - Current
- Build strong customer relationships with the community
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Principal Consultant
Daniel T Opine
Mountain View, CA
01.2020 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of briefing operations to devise and deploy improvement strategies, facilitating consistent results.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Global Lead, Executive Briefing Program
Pivotal Software, Inc
San Francisco , CA
08.2015 - 12.2019
- 4 years 5 months)Built new briefing program for three-year-old software services company, equipping global sales field with strategic tools to build relationships, offer strong value proposition, and accelerate sales cycle.
- Worked with stakeholders to scope, develop, and implement engagement strategy focused on showcasing company talents and technologies to prospective and existing customers.
- Built, directed, and strengthened team efforts through analysis and enhancement of work processes and resources.
- Developed high-level business plan for senior leadership, presenting detailed analysis of briefing preparation requirements with need to add additional personnel to accommodate expected growth. Aligned key expansion with limited budget and successfully reduced briefing preparation hours by 25%
- Overcame complex legal, information security, and project timeline challenges to roll out and expand offerings to global sales; Program has yielded engagements with over 1000 key strategic customers in Silicon Valley, New York, and London and has generated >$600M in revenue.
Executive Briefing Consultant
Dell EMC
Santa Clara, CA
04.2015 - 08.2015
- Primary consultant lead for Global 2000 prospects in partnership with Global Sales.
- Concurrently acted as primary liaison for subsidiary company, Pivotal Software, to plan and manage executive briefings.
- Facilitated opportunities for global account teams that led to advancing, influencing over $100M in closed sales.
- Transitioned to Pivotal Software to establish new Executive Briefing Program.
Consultant, Principal
Daniel T Opine
Mountain View, CA
03.2010 - 04.2015
- Led vendor negotiations to obtain cost-effective services and products
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Executive Briefing Consultant
SAP
Palo Alto, CA
07.2013 - 09.2014
- Customized briefings for specific business requirements.
- Specializing in executive sessions, solution briefings, strategy workshops, technology demonstrations.
Global Event Manager
Coapt
Palo Alto , CA
03.2009 - 03.2010
- Developed and implemented annual global plan and budget for company's tradeshows, training workshops, special events and sales meetings.
- Managed process and logistics for training workshops, symposiums, Medical Advisory Board meetings and other special events.
- Performed ROI analysis for all tradeshows and programs over 3-year period to identify most impactful events for sales team; Reduced number of trade shows and symposiums resulting in $350K annual cost savings.
- Contributed key marketing input for development of effective promotions.
Customer Relationship Manager
Pacific Gas & Electric
San Carlos, CA
07.2025 - Current
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Proactively identified opportunities for upselling or cross-selling additional products/services during interactions with existing customers.
Executive Programs Manager
Cisco
San Jose, CA
11.2008 - 02.2009
- Coordinated and qualified incoming requests from Account Managers in APAC, EMEA as well as Emerging Markets.
- Managed briefings on-site as well as virtual briefings in liaison role for international account teams.
- Managed onsite resources and worked closely with EBC Program Managers developing appropriate agendas and securing presenters relevant to customer objectives.
Conference & Trade Show Operations Manager
International Engineering Consortium
Chicago, IL
01.2004 - 01.2008
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Planned and organized activities, details and timelines for Technology Forums & Conferences.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Generated client retention by accurately organizing and executing Design Engineering & Telecommunications trade shows and events.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Education
Liberal Arts and Sciences
DePaul University
Chicago, IL 01.2001 - 01.2008
Philosophy
Loyola University Chicago
Chicago, IL 01.1999 - 01.2000
Skills
Program Management
Implementation Planning
Process Improvement
Stakeholder Communications
Leadership Principles
Verbal And Written Communication
Executive Management
Budgeting
Creative problem solving
Key stakeholder relationship building
Certification
CORE CURRICULUM FOR BRIEFING PROFESSIONALS, ABPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Power Pathway - Pacific Gas & Electric
Timeline
Customer Relationship Manager
Pacific Gas & Electric
07.2025 - Current
Vegetation Management
Pacific Gas & Electric
2022.01 - Current
Win Win Negotiations - Baker Communications
05-2020
Principal Consultant
Daniel T Opine
01.2020 - Current
Global Lead, Executive Briefing Program
Pivotal Software, Inc
08.2015 - 12.2019
Executive Briefing Consultant
Dell EMC
04.2015 - 08.2015
Executive Briefing Consultant
SAP
07.2013 - 09.2014
Consultant, Principal
Daniel T Opine
03.2010 - 04.2015
Global Event Manager
Coapt
03.2009 - 03.2010
Executive Programs Manager
Cisco
11.2008 - 02.2009
Conference & Trade Show Operations Manager
International Engineering Consortium
01.2004 - 01.2008
Liberal Arts and Sciences
DePaul University
01.2001 - 01.2008
Philosophy
Loyola University Chicago
01.1999 - 01.2000