Opeyemi Bisiriyu
Lawrenceville,GA
Summary
Experienced in the hospitality and Financial industry with over 6 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Facility Supervisor
Sunrise Assisted Living Facility
01.2023 - 07.2023
- Managed and supervised a team of five facility workers responsible for maintaining the cleanliness and safety of the premises
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Customer Support Representative
Lead Capital
09.2021 - 12.2022
- Collaborated with cross-functional teams to identify recurring customer problems and developed training materials to improve staff knowledge, resulting in a 15% decrease in escalations and implementing best solutions.
- Liaised between internal departments and external suppliers and contractors when required
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Hotel Front Desk Supervisor
Country Inn And Suites
07.2019 - 04.2021
- Recorded and organized guest information, resulting in an efficient check-in process with a 20% decrease in waiting time for guests
- Ran financial activity reports daily to track sales trends and identify areas for improvement, leading to a 15% increase in revenue over the course of six months
- Implemented new scheduling system that optimized front desk coverage, resulting in a 10% reduction in labor costs and improved efficiency by reducing wait times for guests
- Developed and implemented promotional strategies to increase occupancy
Education
Bachelor of Arts (B.A.) in International Relations -
Olabisi Onabanjo University
01.2012
Skills
- Cybersecurity Analyst
- Project Management
- Risk Assessment
- Microsoft windows{word, powerpoint, outlook)
- Team Management
- Cognitive Flexibility
- Emotional Intelligence
- Active Listener
- Attention to details
- Adaptability
Certification
- Certified Nursing Assistant
- Certified Authorization Professional
- Certified compTIA Security+
- Diploma in Special Needs
- Certified Scrum master/Agile Scrum Master.
Volunteer Experience
Volunteer, 08/01/22, 11/01/23, Red Cross Society, Atlanta, GA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Facility Supervisor
Sunrise Assisted Living Facility
01.2023 - 07.2023
Customer Support Representative
Lead Capital
09.2021 - 12.2022
Hotel Front Desk Supervisor
Country Inn And Suites
07.2019 - 04.2021
Bachelor of Arts (B.A.) in International Relations -
Olabisi Onabanjo University
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