Oquay Clark
Fairburn
Summary
Dynamic Patient Care Coordinator with extensive experience at Georgia Urology, excelling in data management and effective communication. Proven track record in patient outreach and HIPAA compliance, ensuring seamless healthcare navigation. Adept at managing complex patient accounts while fostering strong relationships, enhancing overall patient satisfaction and care quality. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Scheduler
Georgia Urology
Decatur
10.2022 - Current
- Using data to perform analytical tasks and charting tasks related to patient information.
- Liaison between the patient and the hospital.
- Communicating with patients about their status and condition through emails, phone calls, and face-to-face conversations.
- Managing patient accounts with contact information, insurance, and financial information in a confidential manner.
- Scheduling patient visits and answering questions, including billing and preparation.
- Ensuring services comply with state and federal regulatory requirements.
Account Reconciliation Specialist
Suntrust (Truist) Bank
Stockbridge
11.2018 - 11.2022
- Reconciling payments to ensure the accounting system reflects the correct transactions.
- Prepared monthly reconciliations between general ledger accounts associated with payroll taxes.
- Managed regular reconciliation between bank accounts and general ledger entries.
- Performed monthly reconciliations of accounts payable and receivable records.
- Issue receipts to customers upon receipt of payments.
- Performing daily financial transactions, such as verifying, calculating, and posting accounts receivable data
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Worked closely with accounting team members to ensure the timely reconciliation of accounts payable and receivable associated with royalties paid and received.
- Prepared balance sheet account reconciliations with supporting documentation on a monthly basis.
- Performed detailed reconciliations of balance sheet accounts such as cash, accounts receivable, inventory, fixed assets.
Case Manager II
Department of Family and Children Services
07.2014 - 08.2017
- Performs eligibility determinations for state-provided benefits.
- Uses the Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
- Maintains financial, personnel, or related records of the program/operations.
- Performs general office management, secretarial, and bookkeeping duties, including keyboarding, filing, generating, and managing correspondence (reports, documents, memos, forms, and presentations), addressing telephone inquiries, duplicating documents, and other activities to assist staff in preparing for and making presentations, and completes data entry assignments such as application registration and scanning documents into UCM.
- Monitored client progress through regular follow-up contacts.
- Developed individualized care plans with input from clients and their families.
- Transitioned clients to different providers based on progress or needs.
Specimen Processor I
McGehee Hospital
McGehee
06.2009 - 05.2013
- Oversee contract location
- Catalog specimen for use by other healthcare worker
- Adhere to all safety rules and regulations
- Handles multiple tasks simultaneously and works in a production environment
Operational Analyst
First Bank of Mcgehee
Megehee
09.2007 - 12.2010
- Reviews account specific instructions and accurately applies business rules to payments processed
- Accurately processes complex and problematic accounts as required
- Meets department productivity and quality standards for all keying jobs
- Reports image quality issues or workflow variances to management
- Operates state of the art high-speed scanning equipment for capture and imaging of lockbox payments
- Verifies image quality throughout scanning function
- Accurately performs jam recovery functions ensuring transaction integrity is maintained
- Meets department productivity and quality standards for all scanning jobs
Education
Bachelor of Science - Accounting and Finance
Atlanta Metropolitan State College
Atlanta, GASome College (No Degree) -
University of Arkansas
Pine Bluff, ARSkills
- Account reconciliation
- Data management
- Customer service
- Effective communication
- Healthcare system navigation
- HIPAA protocol adherence
- Medical terminology
- Patient care
- HIPAA compliance
- Claims processing
- Insurance verification
- Case management
- Patient outreach and Follow-up
- Healthcare documentation
Certification
- Forklift Certification, 01/01/22 to 01/01/26
- Medical Billing Certification
- Certified Notary Public, 01/01/22 to 01/01/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Patient Care Coordinator/Scheduler
Georgia Urology
10.2022 - Current
Account Reconciliation Specialist
Suntrust (Truist) Bank
11.2018 - 11.2022
Case Manager II
Department of Family and Children Services
07.2014 - 08.2017
Specimen Processor I
McGehee Hospital
06.2009 - 05.2013
Operational Analyst
First Bank of Mcgehee
09.2007 - 12.2010
Bachelor of Science - Accounting and Finance
Atlanta Metropolitan State College
Some College (No Degree) -
University of Arkansas
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