Ora Forbes
Seattle,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Patrol Officer
Signal
11.2022 - 03.2023
- Ensured security measures by conducting thorough and consistent patrols in designated areas.
- Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
- Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
- Implemented detailed incident reports for accurate record-keeping and informed decisionmaking.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
Grocery Shopper
Instacart
08.2019 - 11.2022
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
Hospital Service Technician
Virginia Mason
07.2018 - 08.2019
- Upheld patient care by efficiently managing and delivering medical supplies and equipment to various hospital units.
- Reduced equipment downtime by promptly performing preventative maintenance checks and repairs.
- Gaurnteed a clean and safe environment for patients, staff, and visitors by strictly adhering to infection control protocols.
- Streamlined inventory management with accurate tracking and documentation of medical supplies usage.
Education
High School Diploma -
Interagency Programs
Seattle, WA06.2015
Skills
- Workplace Safety
- Emergency Response
- Work ethic
- De-Escalation Techniques
- Verbal and written communication
- Reporting skills
- Sensitive information handling
- Relationship building and management
- Relationship Building
- Excel Functions
- Microsoft Office knowledge
Certification
- First Aid/CPR Certified
- Licensed Security Guard
- Cosmetology License
Timeline
Security Patrol Officer
Signal
11.2022 - 03.2023
Grocery Shopper
Instacart
08.2019 - 11.2022
Hospital Service Technician
Virginia Mason
07.2018 - 08.2019
High School Diploma -
Interagency Programs
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