Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ora Gholson

Glendale,AZ

Summary

Dynamic professional with extensive experience in small business operations and customer relations, notably as Owner of The Family House Respite Center. Proven ability to build strong relationships, enhance client satisfaction, and implement effective processes. Skilled in verbal communication and adept at fostering a positive environment for clients with diverse needs.

Overview

25
25
years of professional experience

Work History

Owner

The Family House Respite Center. LLC
01.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Respite Care Provider

A Place to Call Home
03.2012 - 06.2018

Provides care to children and adults with special needs working with children, youth, and adults, with special needs, developmental disabilities, behavioral issues and/or medical needs. Proving care for parents and biological families of children and adults with developmental disabilities a break in providing care to the child or adult also caring for foster care children and or adults with behavioral issues in my home or in the community.

  • Provide companionship and engage in activities to promote client’s physical and mental well-being
  • Assist with personal care tasks, such as bathing, dressing, and toileting
  • Prepare and serve meals, ensuring any dietary restrictions are considered
  • Help with mobility, such as transferring from a bed to a wheelchair, and assist with physical exercises if required
  • Administer medications as directed by healthcare professionals
  • Perform light housekeeping tasks, such as cleaning, laundry, and shopping for groceries
  • Communicate with family caregivers about the client’s condition, any changes, and any concerns that may arise
  • Provide emotional support and promote a positive environment
  • Ensure a safe environment and handle emergencies in a calm and efficient manner
  • Provided safe environments for member's, addressing potential hazards and maintaining cleanliness in living spaces.

Respte Assistant

Circle The City Health Carefor The Homeless
04.2010 - 06.2015

Assist with day-to-day needs of the patient's healing process, and patient care, hand out patients’ medication also transport patients to and from appointments serve patients food and clean up, and Assist with activities. Duties include, but are not limited to:

  • Collaborates with Program Manager/Nursing Staff throughout each shift to determine work assignments and priorities, as well as communicate the status of delegated task completion and outcome of patient data findings.
  • Maintains timely, ongoing verbal and written communication to ensure good care of patients and the effective running of the Medical Respite Center.
  • Provides safe and timely transportation for patients to off-site appointments as assigned by supervisor using the Respite Center’s vans including running errands as needed by supervisor.
  • Treats each patient in a manner that preserves and supports patient confidentiality, patient rights, and patient dignity.
  • Checks inventories weekly, reports needs, and stocks supplies.
  • Assist any patient with personal hygiene as needed.
  • Assists with copying and clerical tasks as needed.
  • Phone coverage and triage of calls when necessary.
  • Provides personal care and one-to-one support for patients needing end-of-life care.
  • Assists with daily dorm cleaning and patient laundry.
  • Coordinate mealtime needs including setting out food for patients to pick up and cleaning up after the meals are finished.
  • Performs other duties as required.

Caregiver

Family Support Resources
01.2008 - 01.2011
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Behavior Technician

POSITIVE PATHWAY
03.2000 - 01.2003
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.Administering medications
  • Monitoring and sharing client progress with family members and caretakers
  • Assisting families to help the client achieve milestones
  • Conducting behavioral or other psychiatric assessments
  • Working with patients and clients to develop their physical and emotional skills
  • Observing and documenting behavior data, including improvements and regressions
  • Assisting patients with daily living skills
  • Helping behavioral analysts prepare client materials


Education

Brookline College
Phoenix, AZ
04-2010

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

The Family House Respite Center. LLC
01.2018 - Current

Respite Care Provider

A Place to Call Home
03.2012 - 06.2018

Respte Assistant

Circle The City Health Carefor The Homeless
04.2010 - 06.2015

Caregiver

Family Support Resources
01.2008 - 01.2011

Behavior Technician

POSITIVE PATHWAY
03.2000 - 01.2003

Brookline College