Ora Johnson
Houston,TX
Summary
Dynamic healthcare professional with extensive experience at Kelsey-Seybold, excelling in patient scheduling and customer service. Proven ability to enhance operational efficiency through effective communication and regulatory compliance. Skilled in insurance verification and appointment coordination, fostering positive patient experiences while maintaining high standards of care and collaboration.
Overview
21
21
years of professional experience
Work History
Ancillary Scheduler
Kelsey-Seybold
Houston, TX
03.2020 - Current
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Provided excellent customer service by answering inquiries in a timely manner.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Maintained front desk to provide positive first impression.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated with other departments regarding resources needed for specific projects.
- Scheduled and confirmed appointments.
Healthcare Customer Service Representative 2
Kelsey-Seybold Clinic
Pearland , TX
06.2014 - 03.2020
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled and confirmed appointments.
- Upload and verify insurance.
- Obgyn scheduling.
- Orthopedic scheduling.
- Provide excellent customer service.
- Provide an excellent patient experience.
- Training.
- Cancel appointments.
- Assist patients with appointment information.
Dietary Aide
Courtyard Convalescent Center
Houston, TX
04.2004 - 07.2013
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Reported and documented resident changes in consumption or behaviors.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assembled and served meals according to specific guest requirements.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Collaborated with team to deliver timely service of items.
- Set up trays for patients upon request.
- Served specific meals to patients with special dietary needs.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Served food and snacks according to planned menu and patients' diet orders.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Set tables before patients arrived to maintain meal plan productivity.
- Cleaned and sanitized kitchen equipment and surfaces.
- Stocked supplies in dining areas as needed.
- Maintained safe food handling practices to prevent germ spread.
- Followed dietary procedures in accordance with established policies.
- Delivered meals to residents and patients in their rooms when requested.
- Refilled condiments, napkins and server workstations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Set up trays and food service carts to deliver food to residents.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Ensured all dishes were presented attractively before serving to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained a safe working environment by following all safety protocols.
- Cleaned and maintained dining room during and after each meal service.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Prepared and served meals according to dietary guidelines.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Ensured that all food was prepared according to established health standards.
- Filled and served various beverages for customers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Engaged with residents to provide positive and enriching experiences.
Health Care Aide
Advanced Home Health Care Agency
Houston, TX
10.2009 - 07.2012
- Restocked supplies and cleaned equipment between patients.
- Distributed drinking water and nourishment to residents.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Organized work orders, maintenance repairs and other administrative duties.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Liaised with healthcare teams to deliver and manage care in patient homes.
- Assisted employees in scheduling computer and phone updates.
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Attended training to validate or refresh basic professional skills.
- Improved patient outlook and daily living through compassionate care.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Administered medication and treatments as prescribed by medical staff.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Performed basic nursing skills such as wound care, catheter care and ostomy management.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Monitored vital signs such as blood pressure, pulse, temperature, and respiration rate.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Sales Associate
Dillards Department Store
Sugar Land, TX
11.2008 - 11.2010
- Tracked sales performance metrics to identify trends in market place.
- Helped customers find specific products, answered questions, and offered product advice.
- Placed special orders or called other stores to find desired items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed trusting relationships with customers by making personal connections.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
- Computed purchases and received and processed cash or credit payment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Colony Park High School
Stafford, TX05-2004
Some College (No Degree) - Medical Administrative Assistant
Houston Community College
Houston, TXSkills
- Customer service
- Insurance verification
- Front desk operations
- Scheduling protocols
- Call handling
- Communication skills
- Schedule verification
- Computer skills
- Data entry
- Appointment scheduling
- Patient eligibility assessment
- Regulatory compliance
- Problem solving
- Time management
- Collaboration skills
- Organizational skills
- Patient registration
- Call schedule distribution
- Document management
- Schedule coordination
- CRM software
- Critical thinking
- Service sales
- Workflow optimization
- Schedule management
- Teamwork and collaboration
- Telephone etiquette
- Production scheduling
- Patient scheduling
- Medical terminology
- Multitasking
- Travel arrangements
Timeline
Ancillary Scheduler
Kelsey-Seybold
03.2020 - Current
Healthcare Customer Service Representative 2
Kelsey-Seybold Clinic
06.2014 - 03.2020
Health Care Aide
Advanced Home Health Care Agency
10.2009 - 07.2012
Sales Associate
Dillards Department Store
11.2008 - 11.2010
Dietary Aide
Courtyard Convalescent Center
04.2004 - 07.2013
High School Diploma -
Colony Park High School
Some College (No Degree) - Medical Administrative Assistant
Houston Community College
Similar Profiles
Alexandra MonroeAlexandra Monroe
Healthcare Access Representative 111 at Kelsey-Seybold ClinicHealthcare Access Representative 111 at Kelsey-Seybold Clinic
Althea FrancisAlthea Francis
Registered Diagnostic Medical Sonographer at Kelsey Seybold ClinicRegistered Diagnostic Medical Sonographer at Kelsey Seybold Clinic
Norma PartidaNorma Partida
Ancillary Scheduler at Kelsey-SeyboldAncillary Scheduler at Kelsey-Seybold