Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Ora Palmer Verduzco

San Diego

Summary

Meticulous Patient Care Coordinator specializing in surgical scheduling and e-consult management. Demonstrated expertise in elevating patient communication and streamlining scheduling processes, resulting in enhanced patient satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Aroah Center - Dr. Salvador Medina Plastic Surger
Tijuana
01.2022 - Current
  • Facilitate patient scheduling for e-consults and in-person consultations
  • Coordinated scheduling of surgeries to optimize operating room utilization.
  • Manage doctors' schedules to ensure seamless integration with operating room availability.
  • Provided accurate quotes for surgical procedures to enhance patient communication.
  • Manage social media strategies and support marketing department, enhancing engagement and brand awareness.
  • Oversee private Facebook support group to strengthen user support and collaborative efforts.

Patient Care Coordinator

OBCT, Inc (Obesity Control Center)
San Diego
01.2014 - Current
  • Generated leads through effective social media marketing for plastic surgery and weight loss services.
  • Provided evaluations and quotes per the doctors
  • Coordinated scheduling for consultations, optimizing client flow and resource allocation.
  • Managed Facebook support groups to enhance community engagement and provide peer support.
  • Conducted office and phone consultations with clinical staff to assess patient eligibility.
  • Oversaw Instagram content for both plastic and bariatric practices, increasing brand visibility.
  • Managed patient database to track requirements and schedule appointments.
  • Assisted patients in coordinating with finance companies for surgery fee collection.
  • Followed up with patients pre- and post-surgery to ensure satisfaction.
  • Developed promotions and incentives to drive sales growth.

Esthetician and Retail Manager

Obagi Skin Health Institute
Beverly Hills
03.2010 - 01.2014
  • Implemented skincare regimens featuring Dr. Obagi’s ZO Skin Health line for client satisfaction.
    Administered laser therapies and injectables for enhanced beauty results.
    Performed chemical peels to restore skin vitality.
    Conducted minor surgical interventions for targeted skin treatments.
  • Remote and in-office consultations for dermatology, plastic surgery, and aesthetic services (skincare treatments).
  • Oversaw retail office operations, ensuring product availability and facilitating in-store consultations
  • Coordinated and oversaw educational seminars with Dr. Obagi and international medical professionals.

Education

Medical Esthetician License -

Marinello Schools
San Diego, CA
10.2006

ABA - Associate of business administration, with additional courses in marketing, practical and effective sales

San Diego City College
San Diego, CA
01.2005

Skills

  • Sales
  • Patient scheduling
  • E-consult coordination
  • Surgical scheduling
  • Database management
  • Marketing strategy
  • Lead generation
  • Management
  • online audience engagement
  • Aesthetic medical services
  • Effective communication
  • Vendor relationship management
  • Patient records management
  • Financial coordination

Languages

Fluent in Spanish

Personal Information

Title: Patient Care Coordinator and Sales

Timeline

Patient Care Coordinator

Aroah Center - Dr. Salvador Medina Plastic Surger
01.2022 - Current

Patient Care Coordinator

OBCT, Inc (Obesity Control Center)
01.2014 - Current

Esthetician and Retail Manager

Obagi Skin Health Institute
03.2010 - 01.2014

Medical Esthetician License -

Marinello Schools

ABA - Associate of business administration, with additional courses in marketing, practical and effective sales

San Diego City College

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