ORABI ALKHADER

Key Responsibilities

• Leadership & Team Development:
  Managed regional warehouse, delivery, and sales operations for the Lehigh Valley/Poconos and Western NJ area, leading a team of district sales managers, warehouse managers, and delivery managers. Developed ambitious career development plans and coached teams to achieve their professional and operational goals.
• Operational Excellence:
  Ensured the smooth and efficient operation of all aspects of the business. Fostered a culture of safety, accountability, and performance excellence. Developed and implemented strategic plans and initiatives aligned with PepsiCo’s broader objectives.
• Strategic Planning & Execution:
  Formulated and executed strategic plans to drive business growth, including performance analysis and market trend comparison. Adjusted operational strategies to capitalize on market opportunities and overcome challenges.
• Root Cause Analysis & Data-Driven Decision Making:
  Consistently applied root cause analysis to deep dive into performance metrics, leveraging data to drive results and improve business outcomes. Developed innovative solutions to complex and new problems on a daily basis.
• Financial Management:
  Highly skilled in P&L management, consistently delivering performance within budget while driving revenue growth. Oversaw regional budgeting and forecasting with precision, ensuring accurate financial planning and business performance.
• Cost Reduction & Revenue Growth:
  Demonstrated strong capabilities in cost reduction and revenue growth strategies, utilizing financial insights to address both immediate and potential operational challenges. Delivered results while ensuring smooth business operations.
• Customer Relationship Management:
  Built and maintained strong relationships with customers, from business owners to consumers, ensuring high levels of satisfaction and product loyalty. Proactively sought customer feedback to create individualized plans and resolve issues efficiently.

Key Responsibilities

• Innovation & Technology Leadership:
  Launched Amazon’s first robotic Sort Center in the USA, pioneering groundbreaking technology for the entire Amazon network. Spearheaded the learning and training efforts for this new technology, ensuring seamless integration across operations.
• Project Management & Simulation Leadership:
  Led and operated multiple simulation projects to optimize performance and productivity, creating actionable plans that improved efficiency in key operational areas.
• Team Training & Development:
  Onboarded and trained 2,300 associates and 38 managers, ensuring all team members were equipped with the skills and knowledge needed to excel. Provided mentorship and leadership to a diverse, multi-level team, from warehouse associates to senior managers.
• Budget Management:
  Managed a $96 million annual budget, ensuring financial goals were met while maintaining operational excellence and cost efficiency across the facility.
• Operational Excellence & Safety:
  Fostered a culture of safety, accountability, and continuous improvement. Oversaw five key pillars of operational management: Safety, People, Customers, Quality, and Cost, driving initiatives that ensured performance goals were consistently met.
• Process Optimization & SOP Development:
  Responsible for optimizing transportation, sortation, and delivery processes within the network. Developed process plans, standardized operating procedures (SOPs), and continually updated workplace standards to align with evolving business and customer needs.
• Data-Driven Decision Making:
  Expertly extracted and analyzed data to establish root causes, enabling continuous process improvements. Leveraged advanced Excel and data analysis skills to create strategies that drove business results and improved efficiency.
• Workplace Culture & Policy Development:
  Created and enforced workplace policies and behaviors that promoted a positive and productive work environment. Delivered quantifiable results daily to ensure customer satisfaction and operational success.
• Leadership in Operations & Project Management:
  Led diverse teams and cross-functional committees on various projects to drive business growth. Managed the daily operations of the warehouse, creating and revising workflows to accommodate changes in processes and delivery challenges.
• Carrier Operations Expertise:
  Applied expert knowledge in carrier operations to maintain seamless logistics in a fast-paced and constantly evolving environment. Managed and adapted to challenges, ensuring smooth operations despite operational changes.

Key Responsibilities & Achievements:

• Automated Sort Center Launch:
  Led the successful launch of Amazon’s first automated sort center in New York City, overseeing all operational aspects of the facility’s initiation and ongoing functionality.
• Team Onboarding & Leadership:
  Onboarded and trained a team of 2,800 associates and 35 managers, ensuring the team was equipped to manage the operational demands of a highly automated environment. Provided continuous leadership and mentorship, fostering a strong culture of performance, safety, and accountability.
• Logistics & Operational Planning:
  Developed comprehensive logistic plans, headcount strategies, and productivity/performance plans to optimize both inbound and outbound operations. Created and maintained multiple SOPs to ensure standardized processes and consistency across the center.
• Cross-functional Collaboration:
  Worked closely with construction teams to ensure that safety protocols and quality standards were upheld during building operations. Provided ongoing oversight to integrate operational needs with the physical layout of the facility.
• Operations Management & Process Responsibility:
  Held responsibility for inbound and outbound operations, overseeing functional processes within the sort center. Led and supervised four managers and a fluctuating team of 200-500 hourly associates, ensuring smooth execution of all logistics processes.
• Safety, Quality, & Performance Oversight:
  Accountable for ensuring a safe work environment while driving quality and performance goals. Focused on providing an exceptional customer experience by consistently meeting or exceeding operational targets.
• Strategic Planning & Staff Development:
  Led strategic planning and forecasting initiatives. Monitored and appraised team performance, rewarding top performers while addressing any staffing challenges. Resolved operational problems efficiently and ensured adequate staffing to meet demand.
• Mentorship & Best Practices Sharing:
  Actively mentored associates and managers to support career progression and development. Regularly shared best practices across shifts and within the broader network, fostering continuous improvement and knowledge sharing.

Key Responsibilities & Achievements:

• Safety & Compliance Leadership:
  Championed all safety programs and ensured full OSHA compliance, consistently maintaining a safe work environment for all employees. Led initiatives to promote safety culture and reduce workplace incidents.
• Team Leadership & Development:
  Led and developed a team of 6 front-line supervisors and 100-300 hourly associates, consistently embodying Amazon’s Leadership Principles. Set clear goals, provided guidance, and ensured team members were aligned with operational objectives.
• Information Resource & Compliance Oversight:
  Acted as the primary information resource for the team, maintaining compliance and consistency with workplace standards. Provided corrective action as necessary and ensured adherence to all policies and procedures.
• Mentorship & Performance Improvement:
  Mentored and trained team members, promoting continuous career progression and performance improvement. Focused on building skills and fostering a growth-oriented environment within the team.
• Process Improvement & Lean Methodology:
  Proactively identified opportunities for process improvement and led initiatives using Lean tools to enhance productivity, reduce waste, and improve customer satisfaction. Drove operational efficiency and innovation within the team.
• Productivity & Labor Planning:
  Built and delivered productivity plans, determined productivity requirements, and collaborated with other managers to balance labor efficiently. Ensured team performance met or exceeded expectations while maintaining a smooth workflow.
• Performance & Metrics Evaluation:
  Evaluated inbound and outbound productivity against performance objectives and key metrics. Analyzed data to optimize processes, achieve customer time, accuracy, and quality expectations, and drive continuous operational improvement.
• Cross-Shift & Network Collaboration:
  Partnered with other managers to share best practices across shifts and the broader network, promoting knowledge sharing and alignment across teams to support overall operational goals.

Key Responsibilities & Achievements:

• Logistics Operations & Dispatch Planning:
  Led and managed all logistics functions, driving accuracy, productivity, and performance to new levels. Oversaw planning and scheduling for the efficient delivery of services, goods, and cargoes, ensuring timely and cost-effective solutions.
• Cost Optimization & Performance Management:
  Identified and implemented operational cost reduction and cost avoidance initiatives. Ensured that project deadlines were met while maintaining high standards of efficiency and service delivery.
• Team Leadership & Management:
  Managed a diverse team of over 15 staff members, including drivers and warehouse operatives. Fostered a culture of performance excellence, accountability, and collaboration, ensuring the team operated efficiently to meet logistics goals.
• Compliance & Documentation Management:
  Oversaw the completion and filing of compliance documentation related to import, export, and supply chain security, ensuring adherence to industry standards and regulations.
• Supplier & Carrier Negotiation:
  Negotiated services with third-party carriers, couriers, and haulage companies, managing supplier delivery performance and maintaining strong supplier contracts. Negotiated competitive pricing with local and international carriers to optimize logistics costs.
• Key Account Management & Relationship Building:
  Developed and maintained strong business relationships with large, key accounts, ensuring consistent service excellence and fostering long-term partnerships.
• Cost Management & Reporting:
  Managed logistics costs, tracked and reported on key performance indicators (KPIs), and continuously identified areas for cost savings. Provided accurate financial oversight to ensure budget alignment.
• Supply Chain Management & Development:
  Directed all supply chain activities, including managing import/export via external distribution teams. Played a key role in developing the logistics supply base and identifying key transport cost drivers.
• Process & Policy Development:
  Developed and refined robust processes, policies, and Standard Operating Procedures (SOPs) to ensure operational consistency and continuous improvement.
• Customer Networking & Satisfaction:
  Actively networked with customers to identify opportunities for improved satisfaction and service delivery. Ensured customer needs were met by developing and executing tailored solutions to address their unique requirements.
• Marketing & Service Promotion:
  Created marketing plans to promote ICL services to customers across the USA, Israel, and the Middle East, expanding the company’s reach and strengthening its market position.