Oraib Aref
Winter Garden,FL
Summary
LinkedIn
PROFESSIONAL SUMMARY
Accomplished manager with a background of success in business expansion, professional development, and retail management for influential companies
Experienced Retail Manager with a dynamic, goal-oriented, and customer-centered approach when optimizing business operations towards achieving projected sales quotas and revenue growth, seeking a management position or a similar role with a reputable organization. A talented Team Leader with an excellent ability to assemble, coordinate, and grow professional operations in compliance with company policies and expectations. A motivated employee with strong communication capacities who exercises budget management and resource allocation skills to surpass profitability targets.
Overview
23
23
years of professional experience
1
1
Language
Work History
General Manager
Cedars bakery/Orlando Florida
06.2022 - Current
- Oversee day-to-day operations, assign weekly performance goals and ensure their completion
- Developing key performance goals and managing the performance of staff
- Creating and implementing strategies for business growth
- Ensuring that departments or units deliver quality product to clients
- Working closely with account managers and other senior staff to retain clients
- Developing new solutions to meet client needs
- Improving internal processes for better productivity
- Overseeing large projects and interpreting performance reports
- Managing the budget and monitoring the financial health of the business
- Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
- Develop, implement, and maintain budgetary and resource allocation plans
- Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
- Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
- Pharmacy 1/ Amman Jordan
FRONT STORE OPERATIONS DIRECTOR
12.2000 - 06.2017
- Expanded the company from 73 locations with 700 to 103 locations with 100 employees by leveraging business opportunities and streamlining processes
- Boosted total sales by 13% within the first year of promotion to position; reduced by 2% total operations cost to drive revenue growth and profitability
- Secured through crucial negotiations the reduction of rental expenses and fees by 7%, and lowered operations workforce turnover rate by 4%
- Appointed, enforced, and streamlined internal policies to uphold demand responsiveness; evaluated team members’ performance and offered motivational support
- Assisted career improvement and professional staff development by crafting innovative continuous learning programs and effective inclusive opportunities
- Maintained key communication channels between all levels of external and internal contacts via writing and verbal outlets
- Evaluated team members’ performance to develop recommendations for improvement, alongside offering motivational support to boost performance and resolve inquiries
- Negotiated deals with vendors; collaborated with the marketing department, rental deals, and sponsorship for training conferences and company events.
FRONT STORE MANAGER
06.2014 - 06.2017
- Directed a professional team of 25 district managers and 3 front store managers; optimized cross-board front store operation processes; established 15 new locations, utilizing project management skills to define scope, set deadlines, and achieved projected milestones on time and under budget
- Devised and executed in-store marketing events and promotions to targeted audience, involving seasonal and sales discounts; achieved a 14% increase in sales coupled with a 10% reduction in expenses
- Handled inventory management with timely refurbishment of resources for yearly cross-board inventory; launched and strengthened working relations with all levels of management
- Guaranteed effective partnerships and close relations to boost morale, and drive performance, to achieve business objectives
- Updated and contributed to performance management for all direct reports; provided direction, guidance, or advice to ensure others complete assignments
- Provided leadership and direction to all store associates; trained and supervised all Department Managers and other store associates in activities, policies, and procedures.
BRANCH MANAGER
06.2012 - 06.2014
- Earned “Branch of The Quarter” award for three consecutive seasons, serving as a model of performance for other branch managers and supervisors; displayed creativity in developing cost-effective solutions, maintaining adaptability in a changing environment with strong time management and leadership skills
- Attained the overall greatest levels of customer satisfaction, producing sales growth and clientele expansion; monitored and directed performance by analyzing the branch performance scorecard and management information
- Managed end-to-end processes including workforce planning, recruitment, performance management, and all people management practices
- Executed a consistent disciplined coaching and performance management process, providing training and recognizing high performers
- Assisted Group Branch Manager in developing management candidates and moving to responsibility level; ensured operating expenditure for the team is within budget by checking, controlling, and signing off all expenses in daily operations.
SALES ASSOCIATE
06.2010 - 06.2012
- Delivered exceptional customer service, creating an open, engaging, and professional atmosphere to resolve inquiries, provide recommendations, and market products to enhance sales figures; garnered promotions for exceptional performance
- Practiced interpersonal communications, written and verbal, to convey to managers on a timely basis of any ongoing issues regarding other staff members, customers, or operations mismanagement
- Performed all functions regarding receiving, stock, and housekeeping-related tasks; engaged with customers enthusiastically to drive sales
- Processed cash and credit payments as a cashier, using point-of-sale systems; maintained up-to-date product knowledge by participating in product and vendor training
- Ensured a clean work area while processing item stock and completing markdowns; returned change and currency and processed debit and credit card payments with accuracy and efficiency.
Education
COURSERA - undefined
University of Pennsylvania/University of Minnesota
Current
MASTER OF ARTS (M.A - Movement
Boston University
1996
BACHELOR OF ARTS (B.A - PHYSICAL EDUCATION
University of Jordan
1992
Relevant Coursework: Managing Employee Performance; Recruiting, Hiring, and Onboarding Employees; Retail Marketing Strategy; Entrepreneurship/Developing the Opportunity; Entrepreneurship/Launching your Start-up - undefined
Wharton University of Pennsylvania
Skills
- Retail Management
- Bakery Management
- KPI Dashboards
- Talent Management
- Change Management
- Customer Success
- Business Analysis
- Vendor Relationship
- Human Resources
- Recruiting
- Entrepreneurship
- Technical Proficiencies:
- Windows, Mac OS, Microsoft Office suite (Word, PowerPoint, Excel, etc), Outlook
Affiliations
- Board Member, Education For Employment (EFE), Amman, Jordan
- Spouse Forum Member, YPO/Jordan Chapter, Amman, Jordan VOLUNTEERISM
- Lecturer/Volunteer, Injaz, Amman, Jordan
- Board Member, Arabia Medical Relief
- Board Member, The House of Memory, Jerusalem Museum, Amman - London
Interests
Hiking, skydiving, writing topical online articles, advocating for values, leadership
Additional Information
- AWARDS AND HONORS , Fulbright Scholarship Recipient, 1992
Timeline
General Manager
Cedars bakery/Orlando Florida
06.2022 - Current
FRONT STORE MANAGER
06.2014 - 06.2017
BRANCH MANAGER
06.2012 - 06.2014
SALES ASSOCIATE
06.2010 - 06.2012
FRONT STORE OPERATIONS DIRECTOR
12.2000 - 06.2017
COURSERA - undefined
University of Pennsylvania/University of Minnesota
MASTER OF ARTS (M.A - Movement
Boston University
BACHELOR OF ARTS (B.A - PHYSICAL EDUCATION
University of Jordan
Relevant Coursework: Managing Employee Performance; Recruiting, Hiring, and Onboarding Employees; Retail Marketing Strategy; Entrepreneurship/Developing the Opportunity; Entrepreneurship/Launching your Start-up - undefined
Wharton University of Pennsylvania
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