Oraine Williams
Katy,TX
Summary
Dynamic Receptionist with proven success at Little Shaw Park Guest House, enhancing visitor registration and boosting family bookings. Skilled in client relations and efficient call handling, I excel in multitasking and complaint resolution, ensuring exceptional guest experiences while streamlining operations. Committed to delivering results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Manager
Little Shaw Park Guest House
01.2022 - 01.2026
- Managed 50+ incoming calls daily
- Scheduled visits for 40% more families
- Streamlined visitor registration process
- Collects rent checks from residents and provides needed information to bookkeeping for billing.
Reception Assistant
Little Shaw Park Guest House
08.2021 - 01.2022
- Organized patient files efficiently
- Assisted with front desk operations
- Improved email response times by 25%
- worked under the hotel manager to ensure guests were assisted as needed and daily operation functions were in compliance
Warehouse Worker
Total Logistics Facility
11.2020 - 09.2021
- Managed daily logistics within a fast paced environment
- Received, sorted, picked, packaged and shipped inventory
- Responsible for loading/unloading delivery trucks
Education
High School Diploma -
St Mary Technical High School-Jamaica
Jamaica, St. Mary01-2017
Skills
- Client Relations Management
- Multitasking in hosting Settings
- Efficient Call Handling
- Appointment Scheduling
- Visitor Interaction
- Complaint Resolution
- Front Desk Management
- Organizational Skills
Certification
- Basic First Aid and CPR certification
Timeline
Hotel Manager
Little Shaw Park Guest House
01.2022 - 01.2026
Reception Assistant
Little Shaw Park Guest House
08.2021 - 01.2022
Warehouse Worker
Total Logistics Facility
11.2020 - 09.2021
High School Diploma -
St Mary Technical High School-Jamaica