Summary
Overview
Work History
Education
Skills
Languages
Typing Speed
Timeline
Generic

Oraisys Moreira Toledo

North Las Vegas,NV

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Fire Command Dispatch

Bellagio Hotel and Casino
Las Vegas, NV
12.2023 - Current
  • Control Maintenance Dispatcher
    Mandalay Bay Facilities Dispatch
    Monitor possible 402 alarms and trouble notifications
    Communicate 402 alarms and water flow to Manager On Duty
    Dispatch service orders to appropriate techs in towers, casino or kitchen
    Follow up on pending service orders to ensure completion to release to front desk
    Analyze service orders for accuracy
    Create and distribute a Statistic Report for service orders and hotel occupancy
    Contact guest on behalf of technicians for permission to enter when privacy light is on
    Handle Hot Work and Reg Tag permits and contact MOD and AIG
    Notify Desert Fire, Otis, Schindler, Siemens and Ecolab with information regarding emergencies, elevators, escalators, alarms and possible pest activity
    Use Fire Control to open/close fire doors, turn beams on and off, silence audible/visual alarms and reset the fire safety system
    Monitor Central Plant cameras to ensure employee safety and allow entry to those with permissions

Fire Command Dispatch

Mandalay Bay
Las Vegas, NV
03.2022 - 01.2023
  • Control Maintenance Dispatcher
    Mandalay Bay Facilities Dispatch
    Monitor possible 402 alarms and trouble notifications
    Communicate 402 alarms and water flow to Manager On Duty
    Dispatch service orders to appropriate techs in towers, casino or kitchen
    Follow up on pending service orders to ensure completion to release to front desk
    Analyze service orders for accuracy
    Create and distribute a Statistic Report for service orders and hotel occupancy
    Contact guest on behalf of technicians for permission to enter when privacy light is on
    Handle Hot Work and Reg Tag permits and contact MOD and AIG
    Notify Desert Fire, Otis, Schindler, Siemens and Ecolab with information regarding emergencies, elevators, escalators, alarms and possible pest activity
    Use Fire Control to open/close fire doors, turn beams on and off, silence audible/visual alarms and reset the fire safety system
    Monitor Central Plant cameras to ensure employee safety and allow entry to those with permissions

Status Board Operator

Trump International Hotel Las Vegas
Las Vegas, NV
04.2017 - 03.2020
  • responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.
    manage of Hotsos, Outlook,Excel as well as Opera system, inventory of master keys ,devices ,radios, communication with employees.
    .Answer incoming and outgoing calls using proper customer service standards.
    •Contact supervisor and assistant manager via cellular telephone or device.
    •Ensures the privacy and confidentiality of guests and limits requests for information about such guests in accordance with hotel policies.
    •Ensure Hotel property and equipment is properly used and maintained.
    •Handle calls, staff, and guests during an emergency situation dictated by the emergency policy.
    •Maintains knowledge of all hotel amenities such as room, restaurant spa and entertainment information including room type, menu items and hours of operation to best serve guests.
    •Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
    •Maintain confidentiality of department affairs.
    •Operate a console and all peripheral equipment.
    •Responds promptly and discreetly to guest inquiries and provides general information, and directions regarding casino, hotel, and local area.
    •Receive and deliver voice and message for supervisors and assistant managers.
    •Review all pertinent information and events for the day.
    •Performs all other job related duties as requested.

Housekeeping

Aria Hotel & Casino
Las Vegas, NV
02.2011 - 06.2013
  • Dust and polish various surfaces and furniture
    Vacuum, sweep, and mop floors
    Empty trash bins
    Change linens and towels and replace toiletries
    Provide laundry services for guests
    Collaborate with the housekeeping team to complete the daily cleaning schedule
    Restock cleaning supplies in the hand cart
    Report any issues that require maintenance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Southeast Career Technical Academy
Las Vegas, NV
05-2009

Skills

  • Geographical knowledge
  • Interagency collaboration
  • Emergency Response Coordination
  • Critical Decision-Making
  • Radio Communications
  • Call Management
  • EMS Dispatch

Languages

English
Professional
Spanish
Professional

Typing Speed

  • 55 wpm

Timeline

Fire Command Dispatch

Bellagio Hotel and Casino
12.2023 - Current

Fire Command Dispatch

Mandalay Bay
03.2022 - 01.2023

Status Board Operator

Trump International Hotel Las Vegas
04.2017 - 03.2020

Housekeeping

Aria Hotel & Casino
02.2011 - 06.2013

High School Diploma -

Southeast Career Technical Academy

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Oraisys Moreira Toledo