Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Ora Lee Gondwe

Bethel,AK

Summary

Dynamic Office Manager with a proven track record at Grenada Adult Healthcare Clinic, adept at enhancing customer service and streamlining office operations. Skilled in billing and data entry, I successfully improved patient satisfaction through efficient scheduling and developed strong team relationships, fostering a collaborative work environment. Though I am presenting with decades of experience,I am eager to learn how to continue to improve my skill and work environment.

Overview

26
26
years of professional experience

Work History

Office Manager

Grenada Adult HealthCare Care,PC
09.2008 - 06.2025
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 4 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Office Manager

Access Healthcare Clinic, PC
01.2004 - 06.2006
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Assisted with regulatory issues such as compliance.
  • Addressed and remedied all patient or team member issues.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Consulted with healthcare professionals on business decisions.
  • Managed 5 employees with various personalities and from different cultures for large 1-physician practice.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Developed close working relationships with front office and back office staff.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Created and implemented organizational policies and procedures.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
  • Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
  • Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
  • Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
  • Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
  • Increased team productivity, leading regular training sessions on new healthcare compliance policies.
  • Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
  • Streamlined billing processes for quicker reimbursement, improving cash flow.
  • Implemented customer service training program for front desk staff, elevating patient service standards.
  • Reduced no-show rates by introducing reliable appointment reminder system.
  • Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
  • Facilitated culture of continuous improvement by initiating monthly feedback sessions with staff.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
  • Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
  • Optimized inventory management to ensure essential medical supplies were always available.
  • Coordinated with healthcare providers to ensure seamless patient care and service delivery.
  • Led transition to telehealth services, expanding patient access to care during challenging times.
  • Created organized filing system to manage department documents.
  • Organized and updated databases, records and other information resources.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Completed bi-weekly payroll for 5 employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Created reports, presentations and other materials for executive staff.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Substitute Teacher, K-5

Clinton County School System
08.1999 - 05.2002
  • Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
  • Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
  • Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
  • Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
  • Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
  • Adapted lesson plans for diverse learners, ensuring all students had access to grade-level content and could participate fully in classroom activities.
  • Assisted administration in organizing school-wide events such as field trips, assemblies, and parent-teacher conferences.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Followed lesson plans designed by absent teachers.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student performance and provided feedback to inform instruction.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Assisted students in mastering subject material and preparing for tests.

Education

Master of Arts - Organic Chemistry

Fisk University
Nashville, TN

Ph.D. - Biochemistry

Meharry Medical College-Graduate Studies
Nashville, TN

Bachelor of Science - Chemistry/Biology

Fisk University
Nashville, TN
05-1982

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Data entry
  • Customer relations
  • Scheduling and calendar management

Timeline

Office Manager

Grenada Adult HealthCare Care,PC
09.2008 - 06.2025

Office Manager

Access Healthcare Clinic, PC
01.2004 - 06.2006

Substitute Teacher, K-5

Clinton County School System
08.1999 - 05.2002

Master of Arts - Organic Chemistry

Fisk University

Ph.D. - Biochemistry

Meharry Medical College-Graduate Studies

Bachelor of Science - Chemistry/Biology

Fisk University

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Ora Lee Gondwe