Oralee Holman
Mansfield
Summary
Experienced site director with a strong track record in managing and coordinating after-school programs, overseeing project management initiatives, and providing staff supervision. Committed to creating an engaging and supportive environment for children, with a focus on fostering their social, emotional, and intellectual development. Dedicated professional passionate about making a positive impact in the lives of young individuals.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
ESS
08.2024 - Current
- Facilitate effective lesson delivery to enhance student understanding and adherence to established classroom routines.
- Deliver quality instruction in the absence of the regular teacher, ensuring continuity of learning.
- Analyze and execute regular teacher's routines, procedures, lesson plans, and curriculum objectives.
- Cultivate a secure and structured classroom atmosphere.
- Communicate any incidents of student injuries, illnesses, and significant discipline issues to school administration.
- Undertake supplementary responsibilities as directed by school administration.
Claims Representative
Accenture
02.2023 - Current
- Managed communication with providers to deliver timely claim status updates.
- Oversaw interactions through multiple channels, including chat and phone.
- Developed comprehensive knowledge of compliance and regulatory standards for each health plan.
- Articulated explanations of benefits to enhance provider understanding.
- Maintained detailed documentation of chat sessions, including actions taken and notes.
- Facilitated assistance with paper claims missing from CRM or Phoenix.
- Coordinated escalation of claims to the appropriate tier for resolution of denials or payment discrepancies.
- Confirmed claim eligibility for telephone appeals to streamline processes.
Customer Service Representative
Progressive
02.2020 - 06.2021
- Implemented cross-selling and up-selling strategies to drive revenue and profitability.
- Engaged with external stakeholders to rectify discrepancies and formulate expert solutions.
- Achieved elevated customer satisfaction through efficient one-call resolutions.
- Surpassed established call-time and quality benchmarks.
- Championed continuous learning initiatives to foster ongoing performance enhancement.
Patient Access Technician
MultiCare Health System- Tacoma General Hospital
10.2017 - 01.2020
- Generated accurate patient responsibility estimates to facilitate billing processes.
- Fostered a collaborative environment to drive team performance and project success.
- Completed prior authorizations and insurance verifications to facilitate seamless patient care on the date of service.
- Coordinated registration paperwork assembly and obtained required signatures to uphold privacy law standards.
- Obtained and documented patient consent to ensure compliance with medical protocols.
- Developed and implemented protocols to ensure compliance with patient privacy regulations.
- Managed scheduling and verification of diagnostic imaging appointments to enhance patient care.
- Reviewed and analyzed claims to identify errors, ensuring timely resolution and dispatch.
- Participated in departmental meetings to offer insights aimed at enhancing overall team effectiveness
- Collaborated with healthcare teams to streamline patient care processes and improve service delivery.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Receptionist
SoundView Eye Care
06.2015 - 12.2016
- Coordinated visitor check-in processes and appointment scheduling to enhance operational efficiency at the front desk.
- Streamlined filing processes to ensure systematic organization of client records and correspondence.
- Achieved high patient satisfaction by providing thorough instruction on contact lens care and handling.
- Enhanced quality control by inspecting eyeglasses for fit and comfort.
- Improved appointment efficiency through proactive coordination and follow-up with no-show patients.
- Streamlined patient intake by finalizing insurance verifications and authorizations.
- Maintained accurate patient records to support effective care delivery.
- Delivered essential diagnostic evaluations and preliminary tests to assist healthcare providers.
Customer Service Representative
Lombino Martino Law Firm
06.2015 - 07.2016
- Managed resolution of customer inquiries to improve overall satisfaction and strengthen retention rates.
- Drove consistent achievement of call speed, accuracy, and volume benchmarks.
- Oversaw the preparation of comprehensive and precise documents for case management and client correspondence.
- Facilitated timely responses to client inquiries, employing strategic questioning to gather pertinent information.
- Managed the onboarding process for new clients and materials, ensuring proper documentation and file organization.
- Streamlined complex scheduling for appointments, court appearances, and depositions to enhance operational efficiency.
- Communicated pertinent information to clients via phone, email, and mail.
- Facilitated initial client consultations to assess legal needs and gather relevant information.
- Managed intake processes, ensuring accurate documentation of client data and case details.
- Coordinated communication between clients and legal teams to streamline case progression.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
Customer Service Coordinator
TJX Companies
11.2012 - 06.2015
- Streamlined customer service operations to optimize efficiency and elevate satisfaction levels.
- Cultivated open and professional relationships with team members to enhance customer service delivery.
- Enhanced employee productivity by establishing and monitoring customer care performance indicators and service level metrics.
- Trained new employees on sales protocols, product knowledge, and techniques for overcoming objections.
- Supported daily operations through supervision, coaching, and delegation of tasks for 20 team members.
- Assisted in achieving revenue goals by promoting credit card offers to customers during service interactions.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ05.2024
Associate of Arts - Liberal Arts
Pierce College
Puyallup, WA03.2021
Skills
- Verbal Communication
- Guest Relations
- Money Handling
- Product and Service Sales
- Customer Service
- Excellent People Skills
- Listening Skills
- Conflict Resolution
- Merchandise Display
- Sales Expertise
- Technical Support
Accomplishments
Graduated with honors.
Timeline
Substitute Teacher
ESS
08.2024 - Current
Claims Representative
Accenture
02.2023 - Current
Customer Service Representative
Progressive
02.2020 - 06.2021
Patient Access Technician
MultiCare Health System- Tacoma General Hospital
10.2017 - 01.2020
Receptionist
SoundView Eye Care
06.2015 - 12.2016
Customer Service Representative
Lombino Martino Law Firm
06.2015 - 07.2016
Customer Service Coordinator
TJX Companies
11.2012 - 06.2015
Bachelor of Arts - History
Arizona State University
Associate of Arts - Liberal Arts
Pierce College