Summary
Overview
Work History
Education
Skills
Timeline
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Oralee Leyva

El Paso,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
06.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Line Worker

Chipotle
05.2021 - 03.2023
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assembled and installed products on production lines according to established guidelines.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in training sessions to enhance skills and knowledge.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.

Hostess

Cracker Barrel
02.2019 - 05.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.

Education

Bachelor's of Liberal Arts - English And American History

The University of Texas At El Paso
El Paso, TX
05.2023

Skills

  • Conflict Mediation
  • Hospitality Service Expertise
  • New Hire Training
  • Team Leadership
  • Team Player
  • Friendly and Outgoing
  • Adaptability
  • Cleanliness
  • Reliability
  • Problem-solving
  • Decision-making
  • Organizational skills
  • Conflict resolution

Timeline

Barista

Starbucks
06.2023 - Current

Line Worker

Chipotle
05.2021 - 03.2023

Hostess

Cracker Barrel
02.2019 - 05.2021

Bachelor's of Liberal Arts - English And American History

The University of Texas At El Paso

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Oralee Leyva