Oralia Garza
Galveston,TX
Summary
Dynamic healthcare professional with extensive experience at UTMB Virology, excelling in patient discharge planning and coordination. Proven ability in patient advocacy and effective communication, ensuring optimal care transitions. Skilled in EPIC charting and conflict resolution, consistently enhancing patient satisfaction and operational efficiency. Committed to delivering high-quality healthcare services.
Overview
40
40
years of professional experience
Work History
HIV Discharge Planner
UTMB Virology
Friendswood, TX
07/18/22 - Current
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answer telephone calls to schedule appointments and answer patient questions.
- Assessed patient needs to ensure appropriate follow-up care.
- Coordinated patient discharge plans with medical staff and families.
- Facilitated communication between healthcare providers and patients.
- Participated in multidisciplinary team meetings when determining appropriate levels of care prior to discharge.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Registered patients by verifying records to update computer system and patient charts.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Referred patients to appropriate professionals and services.
- Utilized technology and specialized software to maximize productivity.
Patient Service Specialist II
TDC Clinics
Galveston, Texas
07.2003 - 12.2021
- Answer multiple phone lines, fax, arrive and disposition appointments, scan into the PEARL EMR, EPIC, get medical records from outside hospital, assist all doctors and nurses as needed, do reports, answer emails from units and doctors and medical records, schedule appointments
- Lead the clerks into new training, and have meetings to discuss issues as they arrive.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered over [Number] telephone calls per day to schedule appointments and answer patient questions.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Registered patients by verifying records to update computer system and patient charts.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Referred patients to appropriate professionals and services.
- Utilized technology and specialized software to maximize productivity.
Appointment Scheduler
UTMB Scheduling
Galveston, Texas
03.1998 - 07.2003
- Schedule appointments answer phone calls and emails.
- Scheduled appointments using electronic health record systems for patient care.
- Coordinated with medical staff to manage scheduling conflicts effectively.
- Communicated appointment details to patients via phone and email.
- Managed the calendar of healthcare providers to optimize time efficiency.
- Verified patient information and insurance details for scheduling accuracy.
- Maintained up-to-date records of appointments in scheduling software.
- Collaborated with team members to improve scheduling processes and workflows.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Maintained accurate records of patient appointments in computer system.
- Reviewed patient medical history documents prior to appointment scheduling.
- Provided assistance with additional tasks as needed or requested by management.
- Worked collaboratively with other team members to meet departmental goals.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Coordinated with other departments within the practice to ensure timely patient care.
- Scheduled and confirmed appointments.
- Developed new leads each day at or above quotas.
- Provided timely, courteous, and knowledgeable responses to information requests.
Boehning Health Care
Houston, Texas
06.1997 - 03.1998
- Work for the CNA's, RN’s
- Typed, filed did copies, put together folders for new clients, Excel, learned the duties of the Secretary.
Patient Charge
Galveston
, Texas
01.1986 - 06.1997
- Did all the hospital charges, 10 key
Education
Some College (No Degree) - Medical Assisting
Galveston College
Galveston, TX05-2023
Galveston College
01.2007
Skills
- Time Management
- Patient Evaluation
- Rehabilitation Planning
- Client Needs Assessment
- Medical Advocacy
- Treatment Plan Modification
- Individual Counseling
- Service-Oriented
- Progress Monitoring
- Social Research
- Support Group Organization
- Community Resource Referral
- Verbal and Written Communication
- Critical Thinking
- Community Health Services
- Group Session Facilitation
- Discharge Planning
- Training and Teaching
- Schedule Coordination
- Desktop and Laptop Computers
- Work Planning and Prioritization
- Paperwork Organization
- Quality Assessment
- Medical Records
- Documentation and Recordkeeping
- Database Software
- Infection Control
- Coaching and Development
- EPIC charting
- Patient advocacy
- Healthcare compliance
- Electronic health records
- Customer service
- Data management
- Appointment scheduling
- Conflict resolution
- Team collaboration
- Interdepartmental communication
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Patient coordination
- Staff assistance
- Educational materials and resources
- HIPAA compliance
- Medical record updating
- Discharge scheduling
- Discharge planning
- Clinical assessment
- Electronic medical record software
- Teamwork and collaboration
- CPR/AED
References
REFERENCES Upon request
Education and Training
other
Timeline
Patient Service Specialist II
TDC Clinics
07.2003 - 12.2021
Appointment Scheduler
UTMB Scheduling
03.1998 - 07.2003
Boehning Health Care
06.1997 - 03.1998
Patient Charge
Galveston
01.1986 - 06.1997
HIV Discharge Planner
UTMB Virology
07/18/22 - Current
Some College (No Degree) - Medical Assisting
Galveston College
Galveston College
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