Oralia Molina
Houston,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo
Houston, TX
05.2024 - Current
- Maintained and built strong client relationships through quality, personalized interactions.
- Helped customers open and close accounts, apply for loans, and make financial decisions.
- Analyzed financial documents provided by customers to determine their needs.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Executed wire transfers of funds in compliance with banking best practices.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Attendance Clerk
Alief ISD
Houston, TX
07.2023 - 12.2023
- Processed documentation related to students' absences.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Maintained accurate and up-to-date attendance records for students.
- Prepare and distribute reports for school attendance.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
FRONT OFFICE RECEPTIONIST
ALIEF ISD
07.2022 - 06.2023
- Maintained clean reception area to promote positive, professional environment
- Routed business correspondence, documents, and messages to correct departments and staff members
- Answer phone calls and emails, welcome visitors, providing information to students and parents
- Updating student and parent's information on their school profile
LEASING MANAGER
RUBICON APARTMENTS
06.2017 - 07.2020
- Communicated effectively with owners, residents, and on-site associates
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Verified tenant incomes and other information before accepting lease applications
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Monitored and tracked payments providing accurate reports
Education
HIGH SCHOOL DIPLOMA -
ALIEF HASTINGS HIGH SCHOOL
06.2013
Skills
- Customer service
- Organization Skills
- Disturbance handling
- Cash Handling
- Bilingual
- Able to multitask
- Positive attitude
- Teamwork and collaboration
- Communication skills
- Problem solving
Certification
- Paraprofessional Assessment of Competencies
- Nationwide Mortgage Licensing System (NMLS) License
Timeline
Associate Personal Banker
Wells Fargo
05.2024 - Current
Attendance Clerk
Alief ISD
07.2023 - 12.2023
FRONT OFFICE RECEPTIONIST
ALIEF ISD
07.2022 - 06.2023
LEASING MANAGER
RUBICON APARTMENTS
06.2017 - 07.2020
HIGH SCHOOL DIPLOMA -
ALIEF HASTINGS HIGH SCHOOL
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