Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oralia Salgado

Chicago,IL

Summary

Dedicated and detail-oriented customer service specialist with 16 years of customer service experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Overview

20
20
years of professional experience

Work History

Bank Associate

Chase Bank
Chicago, United States
08.2021 - 10.2021
  • Process all customers transactions, including withdraws, deposits, cash advance, and loan payments.
  • Sold and issued Cashier's Check and Money Orders as needed.
  • Assist customers with account maintenance, reordering debit and personal checks. Closing checking or savings account.
  • Accurately record each transaction to ensure all documentation is in compliance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintain friendly and efficient service to customers, handled challenging situations with ease.

Whole Body Buyer

Whole Foods Market
Northbrook, IL
03.2013 - 01.2017
  • Placing orders for all department products and special orders in a timely manner.
  • Merchandise skills consistent with quality, quantity and other specification requirements.
  • Build displays, category resets, and inventory.
  • Well efficient and organized, able to work independently as contributing to team.
  • Team-Trainer- Mentored new members with product knowledge.

Customer Service Supervisor

Whole Foods Market
Deerfield , IL
01.2009 - 10.2013
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintain excellent cash handling standards.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Oversee front end and resolve difficult customer situations and concerns.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Answered incoming phone calls with excellent phone etiquette to address customers concerns and transfer to proper department.
  • Managed over 100 customers/calls per day.

Customer Service Cashier

Whole Foods Market
Chicago, United States
06.2001 - 07.2009
  • Provide excellent customer service.
  • Check out customers efficiently and in a timely manner.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Associate of Science -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
2004

Skills

  • Customer Service
  • Problem Solving
  • Leadership- Teamwork
  • Attention to Detail
  • Written and verbal communication, attention to detail

Languages

Spanish

Timeline

Bank Associate

Chase Bank
08.2021 - 10.2021

Whole Body Buyer

Whole Foods Market
03.2013 - 01.2017

Customer Service Supervisor

Whole Foods Market
01.2009 - 10.2013

Customer Service Cashier

Whole Foods Market
06.2001 - 07.2009

Associate of Science -

City Colleges of Chicago - Wilbur Wright College

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Oralia Salgado