ORALIA (Laly) MEDINA
WAUKESHA,WI
Summary
Experienced Operations Manager specializing in customer service, inventory oversight, and leadership. Proven track record in optimizing processes and developing talent to improve efficiency and team outcomes. Skilled in process coordination, driving enhanced workflows and effective employee training.
Overview
7
7
years of professional experience
Work History
Operations Manager
The Home Depot
West Allis, Wisconsin
01.2025 - 11.2025
- Managed customer service desk operations and facilitated feedback collection from associates on technical issues
- Coordinated incoming delivery orders, and assessed outgoing shipments to maintain accurate and current manifest details.
- Conducted analyses of store expenditure to inform planning based on budgeting insights.
- Mentored new talent, enhancing their skills through targeted training initiatives, and supported talent development efforts to strengthen overall workplace competency.
- Managed daily operations to ensure efficient workflow and resource allocation.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Trained staff on inventory management systems and procedures for accuracy.
Associate Support Department Supervisor
The Home Depot
South Milwaukee, Wisconsin
01.2023 - 01.2025
- Trained new associates on company policies and customer interaction techniques.
- Supervised scheduling for 160-180 associates, implementing weekly updates based on staffing fluctuations.
Performed multiple daily interviews and facilitated orientations for new hire groups averaging 4-10 individuals.
Provided in-house HR support, addressing inquiries regarding health benefits and 401K enrollment.
Executed regular revisions to accommodate last-minute project changes, maintaining operational efficiency. - Developed administrative team to support corporate growth and objectives.
Special Services Supervisor
The Home Depot
Waukesha, Wisconsin
01.2019 - 01.2023
- Supervised special services team to ensure efficient customer service delivery.
- Coordinated training programs for new employees within the special services department.
- Collaborated with management to enhance operational procedures and service standards.
- Resolved customer inquiries and issues related to special services effectively.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Coordinated with other departments to ensure smooth operation of all activities within the special services area.
Education
High School Diploma -
Waukesha North
Waukesha, WI06-2016
Hyper-Potential Management Training
Waukesha, WISkills
- Customer service
- Inventory management
- Budget analysis
- Schedule oversight
- Operations coordination
- Team leadership
- Human resources support
- High-pressure environments
- Staff development
- Safety compliance
- Trained on heavy-lift equipment
- Valid Driver's license
- Hazardous materials handling
References
References available upon request.
Timeline
Operations Manager
The Home Depot
01.2025 - 11.2025
Associate Support Department Supervisor
The Home Depot
01.2023 - 01.2025
Special Services Supervisor
The Home Depot
01.2019 - 01.2023
High School Diploma -
Waukesha North
Hyper-Potential Management Training