Oraliz Rodriguez Nieves
The Bronx,NY
Summary
Accomplished professional with a proven track record in operations management and business development, demonstrated at New York Eye Surgery Center and other notable companies. Excelled in enhancing team efficiency, customer satisfaction, and sales growth. Skilled in financial management and possess a strong analytical mindset. Achieved significant improvements in service quality and operational excellence.
Overview
14
14
years of professional experience
Work History
Patient Screener/Front Desk Receptionist
New York Eye Surgery Center
08.2022 - 05.2023
- Checked equipment during each shift to assess functionality.
- Complied with all federal, state, and local regulations as well as company rules.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
Assistant Manager
Steve Madden
09.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate/Assistant Manager
Dress Barn
09.2018 - 12.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
Smile Dental
12.2015 - 02.2017
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
Stylist Sales Associate
Bebe
03.2013 - 09.2014
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
Sales Associate
Carter's
02.2012 - 06.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Pharmacy Technician
Ogden Pharmacy
11.2009 - 09.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Business Management
Globe Institute of Technology
New York, NYSkills
- Results management
- Analytical mindset
- Corporate Procedures
- Assertiveness
- Interviewing techniques
- Employee performance evaluations
- Financial Management
- Operations management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Screener/Front Desk Receptionist
New York Eye Surgery Center
08.2022 - 05.2023
Assistant Manager
Steve Madden
09.2021 - 03.2022
Sales Associate/Assistant Manager
Dress Barn
09.2018 - 12.2019
Receptionist
Smile Dental
12.2015 - 02.2017
Stylist Sales Associate
Bebe
03.2013 - 09.2014
Sales Associate
Carter's
02.2012 - 06.2012
Pharmacy Technician
Ogden Pharmacy
11.2009 - 09.2011
Business Management
Globe Institute of Technology
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