Oralndo Martinez
Sales
Collingswood,NJ
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Innovative Salesperson with extensive experience maximizing revenue through suggestive selling. Knowledgeable [Job Title] skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Salesperson
Wireless Constructions
Camden, NJ
02.2012 - Current
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts, and sales in company database.
- Effectively located merchandise across various stores to address customer needs.
- Provided product benefits and advantages and discussed pricing with interested parties.
Mobile Expert
T-Mobile
Cherry Hill, NJ
06.2021 - 08.2022
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Monitored wireless sales space to establish familiarity with various carriers.
- Performed in-store product demonstrations at assigned events.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Operated product tools, equipment and point of sale terminals.
- Accepted and processed payments and purchases for new equipment using POS system.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Assistant Manager
Metro By T-Mobile
Pennsauken, NJ
01.2019 - 05.2021
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Maintained exceptionally clean, customer-friendly and well-run [Type] department.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
Sales Associate
T-Mobile
Camden , NJ
03.2019 - 06.2020
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Logged reports, expenses, receipts, and sales in company database.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Alerted customers to upcoming sales events and promotions.
- Recommended accessories and complementary purchases to boost revenue.
- Greeted customers, helped locate merchandise and suggested suitable options.
Reserved Cleaner
L-3 Communication
Camden, NJ
08.2013 - 02.2014
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied trashcans and transported waste to collection areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered new cleaning supplies for upcoming jobs.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained floor cleaning and waxing equipment.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Sanitation Lead
J&J Snack Foods
Bellmawr, NJ
10.2008 - 12.2011
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Stored chemicals in compliance with [Name] regulations.
- Operated bucket loader to transport items between locations.
- Supervised and directed daily work of team of [Number] sanitation personnel.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
Team Member
Popeyes Chicken
Lawnside, NJ
10.2003 - 07.2009
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Trained new team members by relaying information on company procedures and safety requirements.
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reduced customer wait times by quickly operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Examined trays to check contents for required items and complete orders.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Moved and stocked food products weighing up to [Number] pounds.
- Assisted with preparing salads and cold food items.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Made change and returned correct cash and coin to patrons.
Education
High School Diploma -
Camden County Tech
Sicklerville, NJ 09.2003 - 06.2007
Skills
Customer care
Timeline
Mobile Expert
T-Mobile
06.2021 - 08.2022
Sales Associate
T-Mobile
03.2019 - 06.2020
Retail Assistant Manager
Metro By T-Mobile
01.2019 - 05.2021
Reserved Cleaner
L-3 Communication
08.2013 - 02.2014
Salesperson
Wireless Constructions
02.2012 - Current
Sanitation Lead
J&J Snack Foods
10.2008 - 12.2011
Team Member
Popeyes Chicken
10.2003 - 07.2009
High School Diploma -
Camden County Tech
09.2003 - 06.2007
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