Orange Dean
Topeka, Select
Summary
Dynamic professional with a proven track record in customer service and project management at Lowe's Home Improvement. Skilled in data analysis and quality assurance, I enhanced customer satisfaction through effective communication and organized promotional events, fostering strong client relationships and ensuring service excellence.
Results-oriented service professional ready for challenges of product service roles. Delivered consistent support in product management and customer relations. Known for teamwork, adaptability, and keen attention to detail.
Professional with strong background in product services and customer support. Expertise in problem-solving, process improvement, and ensuring customer satisfaction. Demonstrated ability to adapt to changing needs and contribute to team success. Known for reliability, effective communication, and results-driven mindset. Skilled in handling inquiries, managing inventory, and using various software tools to enhance efficiency.
Overview
55
55
years of professional experience
1
1
Certification
Work History
Product Service Associate
Lowes Home Improvment
09.1998 - 06.2023
- Updated store signage and displays to reflect latest promotions.
- Enhanced customer satisfaction by providing timely and accurate product information and assistance.
- Performed resets according to planograms and per established schedule.
- Identified and processed damaged products according to procedures.
- Organized materials and provided information to sales associates.
- Provided guidance to new hires on company policies, procedures, products, and services for consistent service quality across the team.
- Organized promotional events showcasing new products or special offers as part of marketing initiatives aimed at attracting potential clients.
- Maintained clean, organized and professional work environment.
- Offered exceptional service and support to store guests.
- Greeted customers warmly and pleasantly answered inquiries.
Insurance Agent
Prudential Life Insurance
06.1978 - 08.1997
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Mechanic
Sears Auto Center
06.1968 - 05.1978
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
Education
High School Diploma -
Hutchinson Community College
Hutchinson, KSSkills
- Customer service expertise
- Data analysis capabilities
- Quality assurance
- Project management
- Product knowledge expertise
Accomplishments
As a Sears automotive mechanic I completed training in auto a/c repair, auto wheel alignment and front end repair.
As a Prudential Insurance I received my security license.
While at Lowe's Home Improvement received many awards in sales and rewards for customer service.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Documented and resolved [Issue] which led to [Results].
Certification
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Product Service Associate
Lowes Home Improvment
09.1998 - 06.2023
Insurance Agent
Prudential Life Insurance
06.1978 - 08.1997
High School Diploma -
Hutchinson Community College
Mechanic
Sears Auto Center
06.1968 - 05.1978
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