Orchid Ricketts
Gillette,USA
Summary
Attentive individual with 10 years of experience in Finance & Customer Service and assisting customers based on their needs and preferences. Talented in building rapport with customers, very enthusiastic, strong work ethic, and excellent organizational skills to any setting. Driven HR Assistant with a solid background in employee onboarding, recruitment processes, maintaining confidentiality, efficiently scheduling interviews and organizing resumes. Committed to fostering a positive workplace culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Assistant
Wyoming Machinery CAT
08.2025 - Current
- Assisted in the onboarding process by preparing new hire documentation and facilitating orientation sessions.
- Performed background checks on potential hires to ensure compliance with company standards.
- Assisted HR manager in recruitment processes by posting job ads and organizing resumes.
- Scheduled interviews for job applicants, providing necessary paperwork and instructions beforehand.
- Maintained confidentiality of sensitive employee information at all times.
- Organized corporate events such as holiday parties, team-building activities, or community service projects.
- Assisted managers in interviews
Financial Partner
Campco Federal Credit Union
07.2024 - 08.2025
- Upheld confidentiality guidelines as per credit union policy.
- Assisted customers in acquiring loans, credit cards and mortgages process.
- Delivered exceptional service with friendly approach to retain and acquire customers.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Conducted wire transfers for domestic and international transactions.
- Developed and maintained strong relationships with clients to understand their financial needs and provide tailored solutions.
Teller
CAMPCO FCU
10.2022 - 07.2024
- Opening procedures.
- Process night drop.
- Operate the drive-up.
- Deposits, Withdrawals, Payments, Cash handling, Cash shipment.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Account maintenance, scanning documents, balancing vaults, Assisting in other departments.
- Managed cash handling procedures, maintaining balanced cash drawers and minimizing discrepancies.
CSII
WESTERN SECURITY BANK
04.2021 - 01.2022
- Documented, researched and resolved customer service issues.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Responsibility for Saturday Vault
- Closed accounts
- Identifying fraud to protect customers
- Processing cash shipment
- Assisting with opening new accounts
- Maintaining main vault
Teller I
VALLEY CREDIT UNION
11.2020 - 03.2021
- Contacting correct department for payments.
- Cashiers Checks
- Counting Vault, Refilling ATM, Filling paperwork away correctly.
- Assisting customer with any financial questions.
- Payments, Business inquires on accounts, Change Orders, Night Drop, Building rapport, Cash Advance, Good Customer Service.
Teller
STOCKMAN BANK
04.2020 - 10.2020
- Withdrawal, deposits, payments, assisting customer financially, business deposits, business change orders, processing night drop, updating mortgage payments, scanning end of day work, cash shipment.
- Prepared official checks, money orders and certified checks, verified currency and coin requirements, limitations and regulations were maintained.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts, opened, assisted and monitored members with safety deposit boxes.
- Upheld confidentiality guidelines as per bank policy.
- Helped customers achieve financial goals with active referrals to on-site specialists.
- Balanced cash drawer at beginning and end of shifts along with ATM maintenance.
Bank Teller
WELLS FARGO
11.2015 - 03.2020
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Counted as much as $200k in daily funds with manual and machine-assisted methods.
- Verified amounts and integrity of every check or funds transfer.
- Consistently met building LIFELONG relationship, Identified customer financial needs, goals and objectives, identifying and mitigating potential fraud and transaction risks.
- Prepared official checks for customer and internal bank needs.
- Acquired and maintained knowledge of emerging technologies.
- Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations, examining cash to prohibit acceptance of counterfeit bills.
- Reconciled cash and checks against computer records at end of shift.
- Trained new employees on procedures and sales strategies to boost team success.
- Recommended beneficial products and services to customers, consistently exceeding daily goals.
- Completed daily reports on monetary transactions for management review.
- Ordered cash supply from vaults to maintain adequate funds in teller drawers.
- Answered incoming phone calls and addressed customer inquiries promptly.
- Processed commercial depository bags and completed coin orders.
Assistant Manager
FAMOUS FOOTWEAR
10.2013 - 10.2015
- Mentored staff to enhance skills and achieve daily targets using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize team productivity.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Completed inventory audits.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Coordinated employee schedules to provide adequate staff coverage.
- Provided performance and motivational feedback to employees.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
Education
Associate in Science (A.S.) - Business Management
GILLETTE COLLEGE
Gillette, WY05.2028
HIGH SCHOOL DIPLOMA - Generals
CAMPBELL COUNTY HIGH
Gillette, WY05.2012
Skills
- Cross-selling expertise
- Savings management
- Accurate money handling
- MS Office proficient
- Excellent communication skills
- Problem solving
- Risk management
- Time management
- Adaptability
- Customer Relationship Building
- Banking law compliance
- Goal Oriented Focus
- Decision Making Abilities
- Sales and Cross-selling
Certification
- First Aid/CPR Certified
Timeline
HR Assistant
Wyoming Machinery CAT
08.2025 - Current
Financial Partner
Campco Federal Credit Union
07.2024 - 08.2025
Teller
CAMPCO FCU
10.2022 - 07.2024
CSII
WESTERN SECURITY BANK
04.2021 - 01.2022
Teller I
VALLEY CREDIT UNION
11.2020 - 03.2021
Teller
STOCKMAN BANK
04.2020 - 10.2020
Bank Teller
WELLS FARGO
11.2015 - 03.2020
Assistant Manager
FAMOUS FOOTWEAR
10.2013 - 10.2015
HIGH SCHOOL DIPLOMA - Generals
CAMPBELL COUNTY HIGH
Associate in Science (A.S.) - Business Management
GILLETTE COLLEGE