Orchid Walker
Jacksonville,Florida
Summary
Certified Medical Assistant, Biller/Coder, and Referral Coordinator with extensive healthcare experience. Specializes in interdisciplinary collaboration, clinical documentation integrity, and data analysis to enhance patient outcomes and support healthcare providers.
Overview
1
1
Certification
13
13
years of professional experience
Work History
RPMI DQR
Tapestry Health
07.2024 - Current
- Reviewed and documented resident vitals in RPMI portal, escalating to team lead when findings deviated from set parameters.
- Monitored and documented vital signs from active/passive device to ensure accurate health tracking.
- Executed daily tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Professional - remote
Contract Medical Professional
01.2020 - Current
- Specialized in cardiology, provided patient education on cardiac implant procedures, coordinated care with physicians and device representatives, managed medication adherence, reviewed clinical documentation, and assisted with cardiac device monitoring and programming.
- Supported hospitals, physician practices, insurers, TRICARE East/West, and other healthcare organizations nationwide in medical chart abstraction, care coordination, provider enrollment, HEDIS, prior authorizations, referrals, scheduling, and medical coding (CPT, HCPCS, ICD-10) to enhance patient care processes.
- Facilitated collaboration among hospitals, physician practices, and insurers nationwide to streamline communication and improve patient outcomes.
Clinical Documentation/ Reconciliation Specialist & Referral Coordinator - remote
Oak Street Health
05.2023 - 07.2024
- Led clinical documentation improvement initiatives to enhance record accuracy.
- Monitored provider documentation to ensure accuracy, coding compliance, and clinical documentation integrity, contributing to improved patient record quality.
- Reviewed medical records, lab results, diagnostics, and treatment plans to validate accurate coded data, supporting effective clinical decision-making.
- Analyzed patient data to identify opportunities to improve quality outcomes and reduce healthcare costs.
- Evaluated chronic disease trends and recommended intervention strategies to enhance patient care and optimize resource utilization.
Medical Assistant
Care Spot Urgent Care
Jacksonville, FL
04.2019 - 12.2019
- Assisted physician with basic suturing and minimally invasive procedures, enhancing patient care and treatment outcomes. in basic suturing and other minimally invasive procedures in the office.
- Obtained manual vital signs to support accurate diagnoses and effective treatment plans.
- Conducted state-regulated drug screens and pre-employment physicals, ensuring compliance with agency standards.
Patient Care Associate
Mount Sinai Medical Center
New York, NY
01.2014 - 08.2018
- Assisted patients with daily living activities, mobility, positioning, nutrition, and comfort to enhance overall patient well-being.
- Conducted 12-lead EKGs, vital signs, weight, blood glucose, urine testing, and intake/output monitoring.
- Performed phlebotomy using butterfly devices for laboratory specimen collection.
- Documented patient care in EPIC to ensure accurate records and compliance with HIPAA regulations.
- Ensured patient safety by adhering to clinical policies, promptly reporting observations, and maintaining accurate records.
Float Phlebotomist
Bio diagnostic Lab
Brooklyn, New York
07.2017 - 07.2018
- Performed successful venipuncture on geriatric patients across multiple nursing homes in 5 boroughs, enhancing patient care.
- Executed butterfly and straight needle techniques for capillary sticks, ensuring accurate sample collection.
- Ensured sanitary OSHA-compliant work environment post finger sticks and blood draws, promoting safety and compliance.
Education
H.S. Regents Diploma - English Literature
High School For Public Service
Brooklyn, NY06-2007
B.S. - Psychology
Western Governors University
Millcreek, UT08-2026
Skills
- Clinical coding
- Data analysis and abstraction
- Chart review
- Care coordination
- EHR management
- Patient care
- HIPAA compliance
- Interdisciplinary collaboration
- Time management and organization
- Patient advocacy
- Critical thinking
- Attention to detail
- Written and verbal communication
- Patient communication
- Active listening
Certification
- NHA: Certified Clinical Medical Assistant
- Certified Billing & Coding Specialist
- American Heart Association: CPR/BLS-certified
- FBHA/FADAA: Certificate in Comprehensive Response to Behavioral Health Issues
- FBHA/FADAA: Certificate in Understanding Florida's Baker and Marchman Acts
- NSLS: Certificate of Induction to Foundation of Leadership Chapter
Timeline
RPMI DQR
Tapestry Health
07.2024 - Current
Clinical Documentation/ Reconciliation Specialist & Referral Coordinator - remote
Oak Street Health
05.2023 - 07.2024
Medical Professional - remote
Contract Medical Professional
01.2020 - Current
Medical Assistant
Care Spot Urgent Care
04.2019 - 12.2019
Float Phlebotomist
Bio diagnostic Lab
07.2017 - 07.2018
Patient Care Associate
Mount Sinai Medical Center
01.2014 - 08.2018
H.S. Regents Diploma - English Literature
High School For Public Service
B.S. - Psychology
Western Governors University