Ordessa Lotulelei
Goodyear,AZ
Summary
Motivated, teamwork-oriented, and responsible. Possesses diligence, patience, and persistence to accommodate passion. Bilingual in English and Samoan. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
5
5
years of professional experience
Work History
Area Manager
Amazon
Goodyear, Arizona
06.2024 - Current
- Led a team of 50 to 70 associates in a fast-paced fulfillment environment, ensuring safety, quality, and productivity goals were met.
- Managed shift operations, including workflow planning, labor allocation, and problem-solving, to optimize efficiency.
- Monitored key performance indicators (KPIs) such as order accuracy, inventory management, and on-time shipping.
- Enforced safety protocols and conducted regular audits to maintain a safe work environment, reducing incidents, and improving compliance.
- Coached, mentored, and developed frontline associates to enhance performance, engagement, and career progression.
- Collaborated cross-functionally with HR, operations, and logistics teams to improve workflow efficiency and customer satisfaction.
- Used data-driven decision-making to identify process improvements and implement Lean and Six Sigma methodologies.
- Managed escalations and resolved operational issues to minimize downtime and enhance customer fulfillment.
Environmental Compliance Technician
Pacific Energy SWP.
01.2022 - 05.2024
- Ensure compliance with company HSSE policies, procedures, and government regulations/legislation.
- Conduct monthly sampling and assessment in accordance with the company permit with the US EPA.
- Ensure accurate and complete data compilation and analysis.
- Conduct research on bacteriological tests.
- Prepare reports for submission to local AS-EPA and US-EPA for HSSE compliance, including data entry into federal netDMR.
- Provided training to other employees regarding environmental compliance.
- Assisted with HR/Admin duties due to a staff shortage.
- Cross-trained to handle several other jobs as a backup.
- Performed project monitoring and air sampling for lead, mold and asbestos.
- Maintained detailed records of all compliance activities including investigation outcomes, policy revisions, training sessions.
- Attended conferences and workshops related to legal and regulatory topics in order to gain additional knowledge.
Bookkeeper/Administrative Assistant (Temporary)
Pacific Energy SWP.
12.2019 - 12.2021
- Handle office tasks, such as filing, setting up for meetings, and updating spreadsheets, as required.
- Update and maintain existing procedures and guidelines, while also managing phone lists and employees' contact lists.
- Creating, maintaining, and reviewing office documents, such as invoices, reports, and other administrative records.
- Answer phone calls and refer customers or vendors to whom they need to speak, or assist with any requests given.
- Handle cover work, including HR reports (annual and sick leave accruals), payroll, QuickBooks, etc.
- Generated invoices for clients and tracked payments received from customers.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Posted journal entries to the general ledger system accurately and timely.
- Reviewed purchase documents and company receipts for reconciliation with statements.
Enumerator/Field Worker (Part-time job)
United States Census Bureau
01.2020 - 07.2020
- Participated in required training and conferences that enabled the sound deliverance of responsibilities.
- Held interviews with the assigned members of the community in accordance with the decennial recording, authorized by the federal government.
- Ensured the public's understanding of the importance of their cooperation, as the funds our government would receive for the next ten years would depend upon their answers.
- Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Consulted with clients to identify survey needs and specific requirements.
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
- Met daily with supervisor to discuss and report results.
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
Cashier/Waitress
Breakers Point Inc.
09.2019 - 01.2020
- Placed orders for customers either through phone or dine-in, and tended to all customers' requests.
- Processed payments of customers' bills through credit cards or cash.
- Responsible for expediting the delivery of take-out orders while ensuring that the quality of the food remains exceptional.
- I prepared a cashier report at the end of every shift to track all transactions made.
- Collected payments and provided accurate change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Bachelor of Science - Business Administration
Liberty University
Virginia, Online07.2023
High School Diploma -
Samoana High School
American Samoa06.2018
Master of Public Administration -
Liberty University
Lynchburg, VASkills
- Problem solving
- Accuracy and attention to detail
- Strategic planning
- Communication skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Typewriter
- Intuit QuickBooks
- OSHA courses
- Industrial Scientific, Gas Detector Technician
- RCRA regulations
- DOT regulations
- Business development
- Operations management
- Goals and performance
- IATA regulations
Volunteer Experience
- Accountant, Le Laga'ali Atelier, 01/2023, Current, Check financial statements for accuracy and compliance with laws and regulations., Calculate tax obligations, create tax returns, and make sure taxes are paid accurately and on time., Examine the effectiveness of the employment of accepted accounting principles in the account books and accounting systems, as well as any potential fraud concerns., Maintain, arrange, and analyze financial records., Identify risks and obstacles, evaluate financial operations, and recommend to management best practices., Offer suggestions on how to lower costs, increase revenues, and improve profits.
- Secretary, CCJS Choir, 04/2023, Current, Upkeep of the choir's financial reports and verification of record correctness., Set up and send out correspondence., Take minutes of the meeting, then send them out as needed., Keep track of choir's financial accounts and provide updates every month.
Awards
- NHS Matsinger Chapter Member, 04/2016 to 06/2018
- 3rd Place Category of Historical Paper Island-Wide, 02/2017
- NSCS International Chapter Member
- NSLS LU Chapter Member
Languages
- English
- Samoan
Timeline
Area Manager
Amazon
06.2024 - Current
Environmental Compliance Technician
Pacific Energy SWP.
01.2022 - 05.2024
Enumerator/Field Worker (Part-time job)
United States Census Bureau
01.2020 - 07.2020
Bookkeeper/Administrative Assistant (Temporary)
Pacific Energy SWP.
12.2019 - 12.2021
Cashier/Waitress
Breakers Point Inc.
09.2019 - 01.2020
Bachelor of Science - Business Administration
Liberty University
High School Diploma -
Samoana High School
Master of Public Administration -
Liberty University
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