Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Hi, I’m

Yolanda Ore

Healthcare
Irvington,NJ
Yolanda Ore

Summary

Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement.

Overview

24
years of professional experience
6
years of post-secondary education

Work History

Gastroenterology Associates Of New Jersey, Woodland Park, NJ

Medical Scheduler
2023.04 - 2024.01 (9 months)

Job overview

  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.

Patient First Dentistry

Medical Office Administrator
2014.10 - 2022.09 (7 years & 11 months)

Job overview

  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Completed bi-weekly payroll for employees.

Star Ledger

Administrative Assistant
2006.04 - 2014.10 (8 years & 6 months)

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Cablevision

Customer Service Representative
2004.07 - 2006.02 (1 year & 7 months)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fedex

Customer Service Representative
2000.07 - 2004.06 (3 years & 11 months)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Essex County College Newark, NY

Associate of Science from Certified Medical Assistant
2024.03 - Current (6 months)

University Overview

Montclair State University Montclair, NJ

Associate of Applied Science from Buisness Management
1994.09 - 1996.05 (1 year & 8 months)

University Overview

Weequahic High School Newark, NJ

High School Diploma
1990.09 - 1994.06 (3 years & 9 months)

University Overview

Skills

  • Customer Service
  • Payment Processing
  • Clerical Support
  • Medical Knowledge and Terminology
  • Appointment Setting
  • Insurance Billing Procedures
  • Microsoft Office
  • Customer Service Management
  • Medical Records Maintenance
  • Blood Sample Collection
  • Quality Control

Certification

  • PT - Phlebotomy Technician
  • Certification #M8H6W3R9
  • CET - EKG Technician
  • Certification # P4F6X3B5

Accomplishments

Accomplishments
  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft Office

NexHealth

EZ Dental

Timeline

Essex County College
Associate of Science from Certified Medical Assistant
2024.03 - Current (6 months)
Medical Scheduler
Gastroenterology Associates Of New Jersey
2023.04 - 2024.01 (9 months)
Medical Office Administrator
Patient First Dentistry
2014.10 - 2022.09 (7 years & 11 months)
Administrative Assistant
Star Ledger
2006.04 - 2014.10 (8 years & 6 months)
Customer Service Representative
Cablevision
2004.07 - 2006.02 (1 year & 7 months)
Customer Service Representative
Fedex
2000.07 - 2004.06 (3 years & 11 months)
Montclair State University
Associate of Applied Science from Buisness Management
1994.09 - 1996.05 (1 year & 8 months)
Weequahic High School
High School Diploma
1990.09 - 1994.06 (3 years & 9 months)

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Yolanda OreHealthcare