Oreisha Oreilly
Houston,US
Summary
Dedicated Customer Service Specialist with 3+ years of experience in call center operations, team coordination, and customer engagement. Skilled in resolving escalated issues, maintaining high satisfaction levels, and achieving business objectives. Proven ability to balance multiple tasks in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Account Manager
State Farm
Houston, TX
07.2024 - Current
- Provide high-quality service to clients by addressing inquiries and resolving complaints promptly.
- Develop relationships with customers through proactive communication and personalized follow-ups.
- Ensure timely office operations, including opening and closing procedures.
- Explain plan features, pricing, and availability to guide customer decisions.
- Maintain high satisfaction levels by resolving complaints efficiently, resulting in a 20% improvement in client retention.
Outreach Coordinator
Good Better Best Foundation
Houston, TX
09.2023 - 06.2024
- Built and maintained relationships with local organizations, businesses, and government agencies to enhance program visibility.
- Organized and managed community events, driving a 25% increase in program awareness.
- Maintained detailed records of outreach activities, improving operational transparency.
- Ensured outreach materials were up-to-date and distributed effectively among stakeholders.
Customer Advocate
Alorica
Humble, TX
09.2022 - 08.2023
- De-escalated stressful situations by maintaining calm, empathetic communication.
- Documented customer interactions to streamline issue tracking and improve resolution times.
- Contributed to quality communication and product representation, exceeding team performance metrics.
Front End Associate
Walmart Supercenter
Spring, TX
01.2021 - 02.2023
- Monitored cash handling procedures across multiple checkout stations to maintain accuracy.
- Assisted customers with locating merchandise and resolving inquiries, improving satisfaction scores by 15%.
- Directed incoming calls to appropriate departments for seamless service delivery.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Houston Community College - Coleman College for Health Sciences
Houston, TX06-2025
Skills
- Customer Service & Call Center Operations
- Conflict Resolution & Dispute Management
- Team Management & Scheduling
- Data Entry & Documentation
- Technical Skills: MS Word, Excel, PowerPoint, Access, Outlook
- CRM Tools & System Administration
- Inbound & Outbound Communication
- Event Coordination & Community Outreach
Timeline
Customer Account Manager
State Farm
07.2024 - Current
Outreach Coordinator
Good Better Best Foundation
09.2023 - 06.2024
Customer Advocate
Alorica
09.2022 - 08.2023
Front End Associate
Walmart Supercenter
01.2021 - 02.2023
Associate of Applied Science - Diagnostic Medical Sonography
Houston Community College - Coleman College for Health Sciences
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