Orenta Toombs
Milwaukee
Summary
Dynamic customer service professional with extensive experience at Black Arts Fest MKE, excelling in cash handling and conflict resolution. Recognized for fostering customer loyalty and enhancing satisfaction through effective communication and a welcoming demeanor. Proven ability to thrive in high-pressure environments while maintaining professionalism and integrity.
Overview
2026
2026
years of professional experience
Work History
Cashier
Terry
Customer Service Representative
LGC Associates
10.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Cashier
Black Arts Fest MKE
06.2024 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
N/A - Special Events Management
Milwaukee Area Technical College
Milwaukee, WI07.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Point-of-sale system operation
Timeline
Customer Service Cashier
Black Arts Fest MKE
06.2024 - 06.2024
Customer Service Representative
LGC Associates
10.2017 - Current
Cashier
Terry
N/A - Special Events Management
Milwaukee Area Technical College
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