Oreshmeen Ghousi
Summary
Accomplished Scrum Master Coach and Beauty Salon Professional with strong background in agile methodologies and team leadership. Skilled in facilitating collaboration, driving process improvements, and ensuring successful project deliveries. Known for adaptability and reliability in dynamic environments. Proven ability to mentor teams, manage conflicts, and implement effective scrum practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master Coach
Self
10.2024 - Current
- Led workshops on Agile and Scrum methodology for new projects or initiatives within the organization
- Provided guidance to development teams on how to effectively break down user stories into tasks
- Delivered engaging training sessions on Scrum roles, ceremonies, and artifacts, helping organizations successfully implement Scrum methodologies to increase team productivity and efficiency
- Customized training materials and course content to meet the unique needs of various industries, ensuring that the training was relevant and applicable to real-world challenges
- Collaborated with organizational leaders to assess team performance, identify process improvements, and create targeted action plans for successful Scrum adoption
Beauty Salon Owner
Self
11.2017 - Current
- Coordinated schedules for a team of stylists and makeup artists, ensuring that all client appointments and tasks were completed on time, and to the highest standards
- Managed client consultations, assessed their needs, and provided personalized recommendations for hairstyles and makeup to achieve desired outcomes
- Facilitated team meetings to review scheduling, discuss ongoing projects, and resolve any operational issues, ensuring a smooth and efficient work environment
- Played a key role in maintaining the salon's workflow, optimizing both customer satisfaction and team productivity by ensuring clear communication and task delegation
- Developed creative concepts for styling and makeup application in alignment with clients' vision, while managing multiple client appointments at once
- Provided feedback and mentorship to junior team members, helping them develop their skills, and improve performance
- Successfully coordinated high-volume client bookings, handling up to 10 or more clients per day, while maintaining a high level of customer satisfaction (average rating: 4.8/5)
- Increased team collaboration by organizing regular check-ins, and ensuring consistent communication, improving overall team performance by 25%
- Played an instrumental role in organizing seasonal promotional events, contributing to a 15% increase in new client bookings
Salon Boutique Manager & Office Manager
Flow Beauty Bar
03.2017 - 12.2018
- Performed hairstyling and makeup services for a diverse range of clients, ensuring high-quality results, and a positive experience
- Collaborated with a team of stylists and makeup artists on photo shoots, weddings, and special events, assisting with logistics, client communication, and preparation
- Managed multiple client appointments while ensuring timely service delivery, and maintaining a high level of attention to detail
- Handled customer concerns and ensured conflict resolution in a professional and timely manner, maintaining positive client relationships
- Created monthly budgets for store operations, including payroll, marketing and inventory costs
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods
- Successfully handled over 100 wedding and special event styling bookings, coordinating timelines, service delivery, and client satisfaction
- Developed and maintained strong relationships with high-profile clients, resulting in repeat business and word-of-mouth referrals
Paul Mitchell Design Team
Paul Mitchell The School
08.2013 - 09.2014
- Led a team of hairstylists and makeup artists for a large-scale fashion show, ensuring seamless execution of beauty services for all models
- Organized and delegated tasks to team members, ensuring all makeup and hairstyling services were completed on schedule for the event
- Acted as a liaison between clients, designers, and other team members, ensuring that everyone was aligned with expectations and timelines
- Worked with the event coordinator to resolve issues quickly and adapt to any last-minute changes, ensuring the team remained focused and efficient
- Successfully coordinated the beauty services for a fashion show with over 20 models, ensuring that all tasks were completed within tight timelines and to a high standard
- Received positive feedback from both clients and team members for excellent leadership and organizational skills
Education
Business Administration
NVCC
Annandale, VAGoogle Project Management Certificate
Coursera
01-2025
CSM
Scrum Alliance
Remote10-2024
Cosmetology
Paul Mitchell The School
Tysons VA08-2014
Skills
- Agile coaching/Coaching techniques
- Store operations
- Strategic thinking
- Team motivation
- Product backlog management
- Interaction design
- Scrum framework expertise
- Brand awareness
- Performance analysis
- Design leadership
- Adaptive leadership
- Marketing strategy
- Metrics Tracking
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Google Project Management Certificate- Coursera
- Jira Software Training
- Agile Development Specialization
Languages
Persian
Native or Bilingual
Timeline
Scrum Master Coach
Self
10.2024 - Current
Beauty Salon Owner
Self
11.2017 - Current
Salon Boutique Manager & Office Manager
Flow Beauty Bar
03.2017 - 12.2018
Paul Mitchell Design Team
Paul Mitchell The School
08.2013 - 09.2014
Business Administration
NVCC
Google Project Management Certificate
Coursera
CSM
Scrum Alliance
Cosmetology
Paul Mitchell The School
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