Oretha J Trevena
Lebanon,MO
Summary
Driven Sales Manager bringing 10 years of overall experience directing high-producing teams while developing employee loyalty.
Overview
19
19
years of professional experience
Work History
Prospecting Manager
Xanadu Marketing
10.2020 - Current
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, products, promotions, and orders
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and ensuring customer satisfaction
- Telephone Service
- PRofessionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
- Customer Follow-up
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
- Remote location
- Restarted the company’s Call Center
- Hired outside agencies to run campaigns
- Trained, monitored, team-building exercises, sales training, taught active listening skills
- Found new buyers for programs
- Moved to sell the company programs.
Sales Manager
AFTHA Program LLC
03.2015 - 08.2015
- Remote location
- Ired and trained United States agents and outside locations Managed for sales performance
- Run reports to gauge production and make appropriate changes to improve production
- Ran sales training sessions to help agents improve sales, taught active listening skills
- Constructed team-building exercises
- Prepared payroll reports
- Sales needed to be at a minimum of 15% I had agents at 20%.
Customer Service
Coastal Air
Bradenton, Florida
01.2014 - 03.2014
- Set appointments for technicians to do annual maintenance on heating and cooling systems
- All appointments were set by cold calls from leads provided.
Customer Service
Advance Talent Solutions
Bradenton, Florida
07.2012 - 10.2012
- Answer inbound calls made outbound calls to customer service clients whose order was defective, damaged, or if the customer was otherwise unhappy
- Perform data entry services for the company in regards to punching in customer information, call logs, and successful sales
- Answered telephone inquiries on products, and services.
Customer Service
Kmart Corp
Bradenton, Florida
10.2011 - 06.2012
- Greets customers entering the store to ascertain what each customer wanted or needed
- Describes product to customers and accurately explained details and care of merchandise
- Recommends, selects, and helps locate and obtain out-of-stock products based on customer requests
- Maintains up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Computes accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service
- Trains new employees by providing knowledge of specific store tasks and policies.
Customer Service Representative
Casci
Charleston, WV
09.2010 - 12.2010
- Answered inbound calls to provide healthcare providers with patient benefit information along with co-pay amounts
- Approved and denied healthcare services.
Customer Service Representative
Uhaul Co of West Virginia
Charleston, West Virginia
11.2005 - 02.2008
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance Entered in payroll information every two weeks, and cleaning while providing excellent customer service
- Maintained cleanliness and presentation of stock room and production floor
- Assisted customers with store and product complaints
- Received multiple reviews acknowledging my level of dedication to excellent customer service
- Accurately balanced cash drawer after every shift
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
- Logged daily shipped and received orders.
Education
Associates Degree - Photography
Art Institute of Pittsburgh Online
01.2022
Degree GED -
Poca High School
01.2001
Skills
- Telecommunication skills
- Sales
- Sales Training
- Team Building exercises
- Strong client relations
- Planning
- Organizational skills
- Critical thinking
- Computer skills
- Problem resolution
- MS Windows proficient
- Telephone inquiries
- Large cash/check deposits
- Cash management
- Excellent communication skills
- Store maintenance
- Problem solver
- Demonstrated ability to log all notes and follow up information accurately
- Able to take credit card orders via phone
- Reporting and payroll
- Staff development
- Marketing
- Project management
- Sales Techniques
- Lead generation
- Workforce Management
- Salesforce Management
- MS Office
Timeline
Prospecting Manager
Xanadu Marketing
10.2020 - Current
Sales Manager
AFTHA Program LLC
03.2015 - 08.2015
Customer Service
Coastal Air
01.2014 - 03.2014
Customer Service
Advance Talent Solutions
07.2012 - 10.2012
Customer Service
Kmart Corp
10.2011 - 06.2012
Customer Service Representative
Casci
09.2010 - 12.2010
Customer Service Representative
Uhaul Co of West Virginia
11.2005 - 02.2008
Associates Degree - Photography
Art Institute of Pittsburgh Online
Degree GED -
Poca High School
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