Orett Marshall
Coral Springs,FL
Summary
Accomplished Communications Specialist with a proven track record at MSG Asset Recovery, enhancing brand awareness and customer satisfaction through expert crisis management and innovative marketing strategies. Skilled in internal communications and problem-solving, I excel in driving projects to completion, fostering team collaboration, and significantly improving customer service metrics. Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive media plans. Diverse credentials in both private and public industry sectors. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Communications Specialist
MSG Asset Recovery
10.2021 - Current
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Answered client queries and complaints to provide strong customer service.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Maintained corporate website using content management systems and associated plugins.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Customer Service Manager
Freedom Medical Alert
05.2016 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Assistant Store Manager
Hess Express
03.2012 - 04.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Science - Health Sciences
All County School Of Health
Plantation, FL09.2006
Skills
- Internal Communications
- Technical knowledge
- Crisis Management
- Organizational Skills
- Decision-Making
- Data Entry
- Schedule Coordination
- Research proficiency
Timeline
Communications Specialist
MSG Asset Recovery
10.2021 - Current
Customer Service Manager
Freedom Medical Alert
05.2016 - 01.2019
Assistant Store Manager
Hess Express
03.2012 - 04.2016
Associate of Science - Health Sciences
All County School Of Health
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