Orian Beckford
Brunswick,GA
Summary
Proven achiever with a background at Sea Island Resort, adept in enhancing customer experiences and streamlining operations. Skilled in ensuring that each task at hand is completed with accuracy and efficiency. Also, Recognized for exceptional problem-solving abilities and significantly improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Fitness Center Attendant
Sea Island Resort
05.2019 - Current
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
- Monitored fitness equipment usage to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Provided orientation sessions for new members, familiarizing them with the facility layout, available resources, and gym etiquette.
Technical Support Representative/Call Center Customer Service Representative
AT&T
03.2013 - 07.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
High School Diploma -
Knockalva High School
Skills
- Team player attitude
- Membership promotion
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Leadership and Coaching
- Analytical Thinking
Timeline
Fitness Center Attendant
Sea Island Resort
05.2019 - Current
Technical Support Representative/Call Center Customer Service Representative
AT&T
03.2013 - 07.2018
High School Diploma -
Knockalva High School
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