Orian Mitchell
Waukegan,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Buy Coach Bus
09.2023 - Current
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Provided input on pricing strategy based on analysis of market conditions while remaining competitive within industry standards.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Assisted with the preparation and organization of legal documents, increasing office efficiency and reducing errors.
Resident Assistant
Arbor Terrace Senior Living
07.2023 - 12.2023
- Trained staff members on emergency procedures, enhancing preparedness in case of critical situations or natural disasters.
- Mentored new team members to foster professional growth and maintain a high-performing team.
- Developed and maintained relationships with family to promote positive living environment for residents.
- Implemented continuous improvement initiatives within the facility, resulting in enhanced efficiency and better resource utilization.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
Lead Care Manager
Sunrise Senior Living
09.2022 - 09.2023
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Improved staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Set the tone for the floor
- Taking the inititive to assist wherever need be
- Including, but not limited to toileting, bathing, grooming, hoyer lift etc
- Worked with Alzheimers, dementia, Schizophrenia.
- Set specific work assignments.
- Organized activities specifically designed to enhance the social lives of residents while promoting cognitive stimulation and physical engagement.
Learning Ambassador
Amazon
06.2019 - 07.2022
- Learning Ambassador- waterspider, problem solve gatekeeper, jackpot, gaylord dumper, containerization, cross dock operations, non-con, splitter_facer_pickoff, small sort scanning/slide, pallet auditing, floor day 2 training/audits
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Worked with team to achieve sales goals for products.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
Sales Associate
Bowlero
06.2019 - 10.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Sanitation
- Managed efficient cash register operations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Swim Instructor and Front Desk Rep
Big Blue Swim School
06.2018 - 03.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Developed and maintained positive relationships with guests for satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collected fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Tailored instruction to meet individual learner needs, significantly improving swim technique.
Home Health Aide
Addus Home Health Care
09.2018 - 02.2019
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assistant Store Manager
Toys R Us
08.2016 - 03.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Home Health Aide
Comfort Keepers Home Care
05.2017 - 11.2017
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
Medical Administrative Assistant
Lake Count ENT & Neck Specialist
01.2017 - 07.2017
- Records management
- Scheduling
- Taking and data entry of patient vitals
- Lunch runs
- Stationary maintenance
- Room and tool sanitation.
Sales Associate
Toys R Us
04.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Flying Zone
10.2014 - 01.2016
- Maintained inventory and stock according to company protocol
- Worked as a team to achieve goals set by the organization.
Education
Notary Public - Notary Public of The State of Illinois
Huckleberry Notary Bonding, Inc
Waukegan, IL03.2024
Certificate of Completion - Home Health Aide
Caregiver Training University
Chicago, IL07.2023
Associate in Medical Office Assistant - Medical Billing And Coding & Office Assistant
First Institute Inc
Libertyville, IL01.2017
GED -
College of Lake County
Grayslake, IL03.2016
Certification - Certified Front Desk Representative
American Hotel And Lodging Educational Institute
Chicago, IL05.2015
Certification - Certified Restaurant Server
American Hotel And Lodging Educational Institute
Chicago, IL05.2015
Skills
- Administrative Support
- Data Entry
- Excel
- Administrative Experience
- Billing
- Front Desk
- Organizational Skills
- Schedule Management
- Microsoft Outlook
- Clerical Experience
- ICD-10
- CPT Coding
- Medical Terminology
- Medical Office Experience
- Records Management
- Vital Signs
- Medical Records
- Swimming
- Experience with Children
- Medical Billing
- Patient Care
- HIPAA
- Medical Scheduling
- Medical Coding
- Phone Etiquette
- Transcription
- Laboratory Experience
- Microsoft Powerpoint
- ICD Coding
- Guest Services
- ICD-9
- EMR Systems
- Anatomy Knowledge
- Insurance Verification
- Typing speed: 33 WPM
- Microsoft Office Suite
- Records management skills (Filing)
- Scheduling appointments
- Anatomy/Physiology
- ICD10-CM & CPT Coding
- HIPAA Regulations
- Medical Law & Ethics
- Medical Insurance
- RF scanning
- Customer Service
- EMR/EHR
- Direct person to person care
- Staff Supervision and Management
- Policy Enforcement
- Orientation and training
- Money Handling
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
Buy Coach Bus
09.2023 - Current
Resident Assistant
Arbor Terrace Senior Living
07.2023 - 12.2023
Lead Care Manager
Sunrise Senior Living
09.2022 - 09.2023
Sales Associate
Bowlero
06.2019 - 10.2020
Learning Ambassador
Amazon
06.2019 - 07.2022
Home Health Aide
Addus Home Health Care
09.2018 - 02.2019
Swim Instructor and Front Desk Rep
Big Blue Swim School
06.2018 - 03.2019
Home Health Aide
Comfort Keepers Home Care
05.2017 - 11.2017
Medical Administrative Assistant
Lake Count ENT & Neck Specialist
01.2017 - 07.2017
Assistant Store Manager
Toys R Us
08.2016 - 03.2018
Sales Associate
Toys R Us
04.2015 - 08.2016
Store Manager
Flying Zone
10.2014 - 01.2016
Notary Public - Notary Public of The State of Illinois
Huckleberry Notary Bonding, Inc
Certificate of Completion - Home Health Aide
Caregiver Training University
Associate in Medical Office Assistant - Medical Billing And Coding & Office Assistant
First Institute Inc
GED -
College of Lake County
Certification - Certified Front Desk Representative
American Hotel And Lodging Educational Institute
Certification - Certified Restaurant Server
American Hotel And Lodging Educational Institute
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