Oriana Bustillo
Cape Coral
Summary
Dynamic sales and customer service professional with a proven track record at All in Home, excelling in relationship building and customer satisfaction. Skilled in cold calling and social media marketing, I implemented training programs that enhanced team performance and reduced complaints, driving loyalty and repeat business through effective communication and strategic problem-solving.
Overview
2
2
years of professional experience
Work History
Salesperson
All in Home
09.2023 - Current
- Cultivated strong customer relationships through effective communication and personalized service.
- Implemented product knowledge training for new team members, enhancing overall sales performance.
- Conducted market research to identify trends and customer preferences, informing inventory decisions.
- Executed promotional strategies that increased product visibility and attracted new clientele.
- Analyzed sales data to refine techniques and maximize profitability of product offerings.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Manager
Tacos Mexican Restaurant
03.2024 - 07.2025
- Supervised customer service representatives to ensure high-quality support and effective communication
- Analyzed customer feedback to identify trends and initiate service improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders and accurate menu information.
- Developed and maintained standard operating procedures for customer service excellence.
- Followed through with client requests to resolve problems.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Coordinated with product development team to address frequent customer issues.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor in Psychology - Psychology
University of South Florida
Tampa, FL12-2027
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL12-2025
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Cold calling
- Social media marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Manager
Tacos Mexican Restaurant
03.2024 - 07.2025
Salesperson
All in Home
09.2023 - Current
Bachelor in Psychology - Psychology
University of South Florida
Associate of Arts -
Florida SouthWestern State College