Oriana Chan
Summary
Collaborative Loan Originator for all loans working with people of all levels of familiarity to make lending process run especially smoothly. Well-connected promoter of loan products with numerous passionate sales agents. Organized advisor with evolving awareness of loan options as arose in real-time and best fit based on applicant goals. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
26
26
years of professional experience
Work History
Senior Loan Originator
PrimeLending
03.2022 - Current
- Improved loan approval rates by ensuring thorough and accurate documentation for all loan applications.
- Streamlined the loan origination process for faster turnaround times, resulting in increased customer satisfaction.
- Developed strong relationships with borrowers, providing personalized guidance throughout the mortgage process.
- Negotiated favorable loan terms on behalf of clients, leading to more affordable mortgage options.
Senior Loan Advisor
Transglobal
11.2019 - 03.2022
- Streamlined the loan application process for improved efficiency and customer satisfaction.
- Identified cross-selling opportunities by understanding clients'' broader financial needs and offering appropriate products or services.
- Mentored junior loan advisors, sharing industry knowledge and best practices to enhance team performance.
- Increased referral business by providing exceptional service and tailored financial solutions to clients.
Senior Home Lending Advisor
Chase Bank
03.2016 - 04.2019
- Provided exceptional customer service through prompt responses to inquiries and timely resolution of issues.
- Conducted comprehensive financial analyses to determine borrower eligibility, accurately assessing creditworthiness.
- Enhanced customer satisfaction by providing personalized financial advice and tailored lending solutions.
- Developed strong relationships with clients to gain referrals and repeat business, driving branch growth and profitability.
Senior Home Lending Advisor
Wells Fargo Bank
04.2009 - 03.2016
- Increased loan approvals by implementing effective client assessments and thorough documentation reviews.
- Maintained up-to-date knowledge of industry regulations and compliance standards, ensuring accurate loan processing.
- Educated customers on loan options and requirements, helping them navigate complex application processes with ease.
- Evaluated market trends and competitor offerings, adjusting product recommendations accordingly for maximum client benefit.
Senior Home Lending Advisor
Countrywide Home Loans
02.1998 - 11.2008
- Increased loan approvals by implementing effective client assessments and thorough documentation reviews.
- Streamlined the lending process for faster turnaround times, ensuring timely disbursement of approved loans.
- Enhanced customer satisfaction by providing personalized financial advice and tailored lending solutions.
- Developed strong relationships with clients to gain referrals and repeat business, driving branch growth and profitability.
- Managed risk by closely monitoring loan portfolios and proactively identifying potential problem accounts.
- Collaborated with underwriting team to negotiate better terms for clients, resulting in higher approval rates.
Education
Finished 1st Year of Law School
Glendale University College of Law
Glendale, CABachelor of Arts - Sociology
California Baptist University
Riverside, CA05.1984
Skills
- Closing coordination
- Networking abilities
- Financial analysis
- Team collaboration
- Sales expertise
- Attention to detail
- Market research
- Strong communication
- Underwriting knowledge
- Loan structuring
- Credit evaluation
- Portfolio management
- Documentation review
- Cross-selling
- Decision-making
- Problem-solving
- Regulatory compliance
- Product knowledge
- Referral generation
- Financial Analysis Aptitude
- Deep Knowledge of Bankruptcy Processes
- Experian Transact SM
- Financial Transactions Expertise
- Terms Negotiation
- Client Relations
Timeline
Senior Loan Originator
PrimeLending
03.2022 - Current
Senior Loan Advisor
Transglobal
11.2019 - 03.2022
Senior Home Lending Advisor
Chase Bank
03.2016 - 04.2019
Senior Home Lending Advisor
Wells Fargo Bank
04.2009 - 03.2016
Senior Home Lending Advisor
Countrywide Home Loans
02.1998 - 11.2008
Finished 1st Year of Law School
Glendale University College of Law
Bachelor of Arts - Sociology
California Baptist University
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