Oriana Diaz
Salt Lake City,UT
Summary
Dynamic and versatile professional with a background in Law and extensive experience in digital content creation and customer support. Skilled in crafting engaging social media content, managing online communities, and providing exceptional customer service. Fluent in Spanish (native), English (advanced), Italian (fluent), and Portuguese (intermediate), with a strong ability to communicate across diverse audiences. Adept at video editing, content strategy, and social media management, with a keen eye for detail and creativity. Seeking remote opportunities to leverage my legal expertise and digital skills to contribute to innovative, client-focused projects.
Overview
8
8
years of professional experience
Work History
Translator and Interpreter
Utah Eye Centers
Salt Lake City, UT
01.2025 - 01.2025
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
- Translated client documents between languages.
- Interpreted verbal conversations in real time into another language.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Facilitated communication for people with limited language proficiency.
Freelance Content Strategist & Customer Support Ex
Instagram
06.2017 - 11.2024
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Planned, produced and edited video projects to maximize engagement.
- Managed social media accounts, growing audience engagement.
- Greeted guests and provided customer service support.
- Provided friendly customer service to all shoppers.
- Maintained high standards of customer service.
Creative Director
Fragolina Store
Barquisimeto, Lara
02.2021 - 05.2023
- Conferred with creative art department heads to discuss client requirements and coordinate creative activities.
- Reviewed and critiqued creative work, providing constructive feedback to ensure alignment with brand standards and creative excellence.
- Designed work that strongly communicated brand narrative, goals and concepts.
- Generated big creative ideas that grew business, garnered fame and won awards.
- Organized cross-functional teams to produce creative content for campaigns.
- Generated and presented new ideas, insights and thought leadership at industry events and conferences.
- Approved art layouts, copy design and illustrative work for publication.
- Translated marketing objectives into creative strategies, designs and plans.
Education
Bachelor of Science - Civil Law
Universidad Fermin Toro
Barquisimeto, Venezuela05-2021
Some College (No Degree) - English-as-a-Second-Language Education
Salt Lake City Community College
Salt Lake City, UTSkills
- Excellent listening
- Translation memory tools
- Language localization
- Cultural awareness
- Effective communication techniques
- Written translation
- Proofreading expertise
- Transcription proficiency
- Continuous learning mindset
- Team collaboration aptitude
- Fluent bilingualism
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Limited
Portuguese
Limited
Timeline
Translator and Interpreter
Utah Eye Centers
01.2025 - 01.2025
Creative Director
Fragolina Store
02.2021 - 05.2023
Freelance Content Strategist & Customer Support Ex
Instagram
06.2017 - 11.2024
Bachelor of Science - Civil Law
Universidad Fermin Toro
Some College (No Degree) - English-as-a-Second-Language Education
Salt Lake City Community College
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