Summary
Overview
Work History
Education
Skills
References
Timeline
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Oriana Diaz Vasquez

771 N Pine Island Rd Apt 211 Plantation ,FL

Summary

Dynamic administrative professional prepared for Office Coordinator roles, with a proven track record of enhancing office productivity and fostering team success. Expertise in managing complex schedules, coordinating impactful meetings, and facilitating seamless communication ensures operational efficiency. A dependable team player with strong adaptability to evolving needs, dedicated to driving organizational objectives through exceptional organizational and interpersonal skills. Committed to creating a positive work environment that enhances collaboration and supports overall business goals.

Overview

8
8
years of professional experience

Work History

Office Coordinator

Stratus Consultants
09.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Produced legal documents such as briefs, pleadings and appeals.manage the firm’s cases with USCIS comprehensively. This includes completing immigration forms, work permit applications, travel authorizations, student status changes, tourist status extensions and I-90 form
  • Coordinated office operations, ensuring efficient workflow and communication among departments.
  • Assisted in budget preparation and expense tracking, contributing to financial accuracy.
  • Streamlined office supply inventory processes, reducing overhead costs through strategic vendor negotiations.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

RECEPTIONIST

Victory Law Firm
07.2020 - 11.2020
  • Answer phone calls, Filing claims with insurance, Make a letter of representation, Make files, collections and review of document, Coordinating appointment and meetings, Liaison between attorney and client, Preparation of document and packages to be sent to be sent to trustees, Consultation, Handle client inquired and complains
  • Collected payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

HOUSEKEEPING

Vj Super Cleaning Inc
03.2019 - 07.2020
  • Cleaning hotel rooms, Laundry service, Deep cleaning service for houses and apartments
  • Supported store cleanliness initiatives by performing routine housekeeping tasks as needed.
  • Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
  • Received housekeeping and maintenance requests or work orders and contacted staff to resolve.
  • Collaborated with housekeeping staff to ensure timely room turnover and consistently high cleanliness standards.
  • Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.

Costumer Support Specialist

TOYO BRAKE C.A
12.2017 - 11.2018
  • Promoting awareness of brand image internally and externally of the store, Use sales techniques that maximize revenue while maintaining existing customer loyalty to Toyo Brake, including up-selling, Communicating with potential buyer via telephone to set up preview package of auto parts, Overcoming potential customer objections while maintaining a polite and enthusiastic behavior, Answering client questions about auto parts and auto models, Contacting appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve customer calls, requests, or problems
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Trained new team members on customer service protocols and company policies.

Receptionist

GLOBAL SOLUCIONES TECNOLIGICAS 511 C.A
04.2017 - 10.2017
  • Receptionist responsible for providing secretarial support services to administrator and other managers as designated, Responsible for handling customer telephone calls and greeting visitors
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed incoming calls, directing inquiries to appropriate departments and ensuring timely responses.


Education

Science High School Degree -

IDEAL. Venezuela

English Training of Intermediate Level Certification -

IFISA - Venezuela

B.S. Student in Law -

UGMA University - Venezuela
11.2018

Skills

  • Customer support and strong client relations
  • Customer compliant resolution
  • Office suite (word excel…)
  • Clear communication skills Ability to use positive language
  • Bilingual - English and Spanish
  • Appointment Scheduling
  • Verbal and written communication
  • Office Organization
  • Sensitive information handling
  • Issue handling
  • Guest Relations
  • Mail distribution
  • Office supplies inventory management
  • Payment Processing
  • Organization skills
  • Data Entry

References

References available upon request.

Timeline

Office Coordinator

Stratus Consultants
09.2021 - Current

RECEPTIONIST

Victory Law Firm
07.2020 - 11.2020

HOUSEKEEPING

Vj Super Cleaning Inc
03.2019 - 07.2020

Costumer Support Specialist

TOYO BRAKE C.A
12.2017 - 11.2018

Receptionist

GLOBAL SOLUCIONES TECNOLIGICAS 511 C.A
04.2017 - 10.2017

English Training of Intermediate Level Certification -

IFISA - Venezuela

B.S. Student in Law -

UGMA University - Venezuela

Science High School Degree -

IDEAL. Venezuela

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