Oriana Morris
Sacramento,CA
Summary
Efficient and precise professional with commitment to finishing jobs quickly and accurately. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
Provider Relations Representative
LHH Recruitment Solutions
Sacramento, CA
10.2024 - Current
- Add, update, and maintain provider data in accordance with internal policies and procedures.
- Investigate and resolve identified provider data issues as they arise.
- Provide medical providers and administrators access to online eligibility verification.
- Process applications, requests for access, and assignment/management of usernames and passwords.
- Update and maintain required provider reports.
- Lead, participate, and maintain assigned surveys.
- Perform other duties and special projects as assigned.
Data Entry Operator
Gainwell Technologies LLC
Roseville, CA
09.2023 - 10.2024
- Work within the Data Entry Operations Team entering source claim documents by reviewing and correcting data deficiencies
- Maintain confidentiality and security of protected health information
- Meeting individual production standards and accuracy goals for data entered
- Completing tasks within deadlines and managing time effectively
Courier/Delivery Driver
Finishline Express
Rancho Cordova, CA
01.2023 - 05.2023
- Load delivery truck in a timely manner and according to company policy
- Organize and sort packages in stop order
- Maintain company and city/state required safety standards
- Serve and greet customers with a friendly disposition
- Perform additional stops to aide fellow teammates when needed
- Maintain a high level of professionalism and patience when interacting with teammates, coworkers, supervisors, and customers
Amazon Delivery Driver
Web To Door
West Sacramento, CA
10.2022 - 01.2023
- Load delivery truck in a timely manner and according to company policy
- Organize and sort packages in stop order
- Maintain company and city/state required safety standards
- Serve and greet customers with a friendly disposition
- Perform additional stops to aide fellow teammates when needed
- Maintain a high level of professionalism and patience when interacting with teammates, coworkers, supervisors, and customers
POS/Scheduler
Dignity Health
Woodland, CA
09.2021 - 08.2022
- Greet and assist patients using AIDET principles with general questions related to their coverage; and office protocol
- Verify and update patient demographics and insurance data on-line
- Register new patients as necessary
- Collect patient data as required
- Schedule, cancel, reschedule, and coordinate patient appointments using the IDX system
- Create, assign and work tasks in electronic medical records system
Title Processor
Randstad
Rancho Cordova, CA
06.2021 - 09.2021
- Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines
- Process vehicle titles in accordance with state guidelines
- Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner
Student Worker
CCC College District
Pleasant Hill, CA
03.2017 - 09.2018
- Configured classes, registered clients for classes and processed fee payments using course registration software
- Managed office telephone lines, assisted with walk-in inquiries about department programs and resources
- Tracked student attendance, reported absences to parents by email, and assisted with inventory control
- Performed general office duties and tasks requiring the use of MS Word, PowerPoint, and Publisher applications
Customer Service Booth Clerk
Safeway
San Francisco, CA
12.2014 - 03.2015
- Processed money wire transfers, lottery ticket sales/redemptions, and payroll/government checks
- Responded to customer needs by issuing refunds and exchanges of unwanted items
- Arranged and balanced cash tills using VeriBalance software, provided cash loans as needed to cashiers
- Answered incoming calls related to customer inquiries and concerns from Customer Service Booth
Sales Associate
Walmart
San Leandro, CA
09.2013 - 11.2014
- Provided customers with information about daily promotions or discounts
- Assisted customers in finding their choice of item or escorted them to the item
- Managed Inventory by ensuring that damaged/expired store merchandise was reported and removed from shelves
- Responded to customer queries regarding products and deliveries and created merchandise displays
Cashier
ARCO AM/PM Gas Station
Oakland, CA
08.2009 - 11.2014
- Collected cash payments and processed credit/debit card payments from customers
- Performed routine cash deposits into safe per company guidelines
- Informed IT Desk of software/hardware issues by telephone and followed company protocol for downtime procedures
Intake Representative
Health Net Federal Services
Sacramento, CA
08.2006 - 06.2007
- Completed data entry process for healthcare referrals/authorizations into Medical Management System
- Maintained quality and production standards required by department
- Made outbound calls to medical provider offices and patients and processed email correspondences
- Utilized Microsoft Access to maintain record of documents and duration spent completing referrals
Education
Bachelor of Science - Health Science
California State University-East Bay
Hayward, CA05.2021
Skills
- Data Entry
- Organizational Skills
- Microsoft Office
- Detail Oriented
- Flexible
- Critical Thinking
- Cultural Competence
- Problem Solving
Timeline
Provider Relations Representative
LHH Recruitment Solutions
10.2024 - Current
Data Entry Operator
Gainwell Technologies LLC
09.2023 - 10.2024
Courier/Delivery Driver
Finishline Express
01.2023 - 05.2023
Amazon Delivery Driver
Web To Door
10.2022 - 01.2023
POS/Scheduler
Dignity Health
09.2021 - 08.2022
Title Processor
Randstad
06.2021 - 09.2021
Student Worker
CCC College District
03.2017 - 09.2018
Customer Service Booth Clerk
Safeway
12.2014 - 03.2015
Sales Associate
Walmart
09.2013 - 11.2014
Cashier
ARCO AM/PM Gas Station
08.2009 - 11.2014
Intake Representative
Health Net Federal Services
08.2006 - 06.2007
Bachelor of Science - Health Science
California State University-East Bay