Oriana Oliva
Carver,MA
Summary
Through out my teenage years into my early twenties I worked in the restaurant business. I became a young mother at 21 years old. I managed to balance work and being a mom but I knew I wanted to spend more time with my daughter. When the pandemic hit and my job closed I got to stay home with her. I have been home with her since then raising her creating the happiest memories of my life. I am so incredibly grateful to be able to have spent the last couple years as a stay at home mother. But I feel as though that chapter has closed and it is time to open a new chapter. She will be going to kindergarten in the fall. We are both ready for the next chapter.
Overview
5
5
years of professional experience
Work History
Waitress / Bartender
Mamma Mias
Kingston MA
02.2017 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy times.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Restaurant Manager
Friendly's
Middleboro, MA
09.2015 - 05.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Middleborough High School
Middleborough, MA06.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Timeline
Waitress / Bartender
Mamma Mias
02.2017 - 03.2020
Restaurant Manager
Friendly's
09.2015 - 05.2017
High School Diploma -
Middleborough High School