ORIANA TABSHI
Saint Cloud,United States
Summary
Aspiring worker who's accumulated over 7 years in customer service and support. My recognized strengths include pleasant communication between customers and coworkers, the ability to swiftly take & complete orders, and getting along with team members!
Overview
7
7
years of professional experience
Work History
Cashier
Five Guys
02.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Collections Agent
Whitehall Auto Sales
09.2021 - 12.2022
- Monitored over 300 customer accounts for overdue payments and initiated collection activities
- Negotiated payment plans with customers, resulting in a 70% increase in rate of successful payments
- Maintained accurate records of customer interactions and payment arrangements
- Constructed and presented convincing arguments to customers to persuade them to pay their debts.
Checkout Coach
Giant Food Company
05.2017 - 07.2021
- Resolved customer complaints and disputes in a timely and professional manner
- Monitored employee performance and provided feedback to ensure that all tasks were completed on time
- Created and sustained a comprehensive training program for employees, resulting in a 90% increase in customer satisfaction
- Trained and managed a team of 50 employees to ensure that all customer inquiries were answered in a timely manner.
Education
Some College (No Degree) - Graphic Design
Valencia College
Kissimmee, FLSkills
- Data Entry
- Active Listening
- Payment Processing
- Customer Service
- Problem-solving abilities
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Cashier
Five Guys
02.2023 - 01.2024
Collections Agent
Whitehall Auto Sales
09.2021 - 12.2022
Checkout Coach
Giant Food Company
05.2017 - 07.2021
Some College (No Degree) - Graphic Design
Valencia College
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