Oriana Duque

• Built the Provider Success department from scratch, scaling it from a one-person operation to a 7-person team overseeing 200+ providers across 43 centers.

• Monitor provider KPIs to identify opportunities and drive performance improvements, resulting in increased clinic production.

• Serve as primary liaison and strategic partner for providers: manage scheduling, availability, clinical consistency, data-driven performance, and compensation.

• Partner with Directors of Surgery, Anesthesia & Restorative to ensure consistent quality of care and provider satisfaction.

• Lead clinical and operational training, HR escalations, new policy rollouts, and provider negotiations/contracts.

• Train and mentor team members to manage provider relationships and optimize clinic performance independently.

*Promoted from Executive Assistant to COO within one year based on leadership impact.

• Managed daily clinic operations in a high-volume surgical environment, including staff oversight, patient flow, and scheduling.

• Ensured resource optimization, cost control, and high patient satisfaction.

• Evaluated clinic performance metrics to identify areas for operational improvement.