Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Orianna Casillas

York,PA

Overview

7
years of professional experience

Work History

Burger King

Shift Leader
05.2024 - Current

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

McDonald's Corporation

Team members
11.2018 - 08.2020

Job overview

  • Handle and resolve complaints with empathy and efficiency
  • Evaluating each member work and reporting to the manager
  • Learned the vital aspects of working within in a team to ensure efficiency when achieving targets
  • Fix and prevent customer complaints
  • Manage a team of crew members and am responsible for ensuring that the floor is fully stocked, breaks are allocated, and services are running
  • Work in a team I have been made responsible for team on a number of occasions making sure that targets are set and achieved on a day to day Completing procedures correctly and ensuring a high standard of service and quality
  • Recognised skills in that could be transferrable and could be cascaded to new recruits in the company
  • Built and maintained relationships with guests and management
  • Taking orders, handling money, ensuring correct change is given and making sure each customer had received the correct order
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Taught many things including how to work in a team in high demanding situations

Education

Bisbee High School

High School from General Studies
01.2016

University Overview

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader
Burger King
05.2024 - Current
Team members
McDonald's Corporation
11.2018 - 08.2020
Bisbee High School
High School from General Studies

Similar Profiles

CREATE PROFILE
Orianna Casillas