Summary
Overview
Work History
Education
Skills
Member appointed secretary for Park Hill Elementary PTA
Timeline
Generic

Orianna Merkel-Hunter

Hewitt,TX

Summary

Well-organized professional equipped with varied experiences in administrative roles. Dedicated to offering exceptional assistance to team members and clients. Skilled at interpersonal communications, clerical work and administrative support. Positive and upbeat with strong relationship-building abilities.

Overview

13
13
years of professional experience

Work History

Receptionist/Salon Assistant

Green Alley Salon
03.2022 - 09.2022
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, texts and walk-in clients.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash, card and gift card transactions, and maintained sales and payments records accurately.
  • Tracked salon's statistics daily to ensure budget was properly maintained (RTS%, services averages, etc.)
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean, well-organized salon with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office and salon supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Provided assistance with services to stylists when necessary.
  • Collaborated with management to implement staff and customer incentives, special occasion celebrations, social media specials, etc.
  • Continually kept laundry and used utensils to a minimum while maintaining Texas state sanitation laws.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.

Cosmetologist

The Man Salon
07.2020 - 12.2020
  • Maintained a clean and hygienic work environment by following South Dakota state sanitation guidelines and procedures.
  • Performed qualified cosmetologist duties including, but not limited to: hair cutting, hair coloring, manicure/ pedicures, facials, waxing services, beard services, etc.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Advised customers by applying education and professional training to find creative solutions to challenges.
  • Continually promoted company sales by acknowledging client's individual needs and suggesting personalized care plan and products.
  • Successfully maintained strong and loyal client base.
  • Consistently received positive feedback from customers and created repeat business by developing and maintaining long-term relationships.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Tracked personal statistics daily including RTS%, average cut times, package sales, etc.
  • Maintained high standard of accuracy and excellence at all times and followed all business procedures thoroughly.
  • Promoted kind and energetic team environment with strong work ethic and healthy outlook.

Front Office Manager

Tru By Hilton
03.2019 - 11.2019
  • Operated multi line telephones, messages and emails for optimal communication with guests.
  • Demonstrated strong multitasking abilities while managing multiple tasks simultaneously.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Maintained fully stocked pantry for guest's convenience.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Assisted with housekeeping duties when necessary.

Head Instructor/ Front Desk Associate

Central Texas Family Karate
02.2010 - 04.2017
  • Streamlined curriculum development process, resulting in more engaging and effective lessons for students.
  • Established open lines of communication with parents through regular meetings and progress reports, fostering strong partnerships in support of student success.
  • Participated in curriculum review with manager and CEO, ensuring alignment with business standards and relevance to students' training.
  • Developed strong relationships with students, creating a positive and supportive learning environment.
  • Provided constructive feedback on student work, helping them to refine their skills and grow as martial artists.
  • Organized and ran belt tests to promote students to next level after mastery.
  • Processed cash and card payments for monthly tuition, uniform sales, etc.
  • Maintained active CPR/ BLS and Lifeguard certifications at all times.
  • Promoted positive work environment by maintaining an uplifting attitude and positive outlook.
  • Decorated studio for holidays, special events, etc.

Education

Cosmetologist - Cosmetology

The Salon Professional Academy - Rapid City
Rapid City, SD
07.2020

High School Diploma -

Midway High School
Waco, TX
06.2016

Skills

  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Customer/ Client relations
  • Scheduling/ Schedule management
  • Multi-line telephone operation
  • Customer Service
  • Microsoft Office operation
  • Attention to Detail
  • Punctual and Reliable

Member appointed secretary for Park Hill Elementary PTA

2024-2025

Timeline

Receptionist/Salon Assistant

Green Alley Salon
03.2022 - 09.2022

Cosmetologist

The Man Salon
07.2020 - 12.2020

Front Office Manager

Tru By Hilton
03.2019 - 11.2019

Head Instructor/ Front Desk Associate

Central Texas Family Karate
02.2010 - 04.2017

Cosmetologist - Cosmetology

The Salon Professional Academy - Rapid City

High School Diploma -

Midway High School

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Orianna Merkel-Hunter