ORIE CURTIS

Managed support for hundreds of enterprise and developer customers, ensuring smooth onboarding and ongoing engagement.

Acted as a trusted advisor, resolving complex account issues while maintaining strong customer relationships.

• Contributed to high customer satisfaction in a fast-paced, high-volume environment.
• Supported enterprise platform expertise, including Apple Business Manager and MDM workflows.
• Guided customers on platform capabilities, improving usage and reducing repeat issues.
• Collaborated cross-functionally with Apple Business sales, engineering, and internal support teams to resolve escalations.
• Advocated for customer needs, ensuring timely resolutions and alignment across stakeholders.
• Identified patterns in customer issues, proactively flagging potential dissatisfaction or retention risks.

• Analyzed enterprise outage data, enhancing support quality and increasing reporting accuracy
• Collaborated with technical teams, improving documentation and streamlining incident tracking
• Houston, TX

• Facilitated employee onboarding and system access while resolving enterprise IT issues
• Coordinated employee onboarding processes in Tokyo, Japan, ensuring smooth integration into the company
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Delivered end-user IT support for hardware, software, and network issues, ensuring timely resolution of technical problems
• Provided IT support in Tokyo, assisting users with troubleshooting and maintaining efficient system operations
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.