Orie Williams
Summerville,SC
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 15 years of comprehensive experience completing managerial and administrative tasks to keep Hotel running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Hyatt
North Charleston, SC
04.2023 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Collaborated with other departments within the organization to coordinate projects.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Oversaw payroll preparation and administration for staff.
- Met business targets with streamlined operations strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Assistant General Manager
Home2 Suites by Hilton Hotel
North Charleston, SC
10.2022 - 04.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
Guest Relations Manager
SCEG / Dominion Energy
Charleston, SC
12.2013 - 07.2022
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associates Degree - Paralegal Studies
Engelbert Bohn
Germany07.1993
Skills
- Operations Management
- Training and Development Skill
- Employee Scheduling
- Business Operations Background
Languages
Italian
Professional
German
Professional
Spanish
Limited
Portuguese
Limited
Timeline
Assistant General Manager
Hyatt
04.2023 - Current
Assistant General Manager
Home2 Suites by Hilton Hotel
10.2022 - 04.2023
Guest Relations Manager
SCEG / Dominion Energy
12.2013 - 07.2022
Associates Degree - Paralegal Studies
Engelbert Bohn
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