Oriechan Augillard

• Directed daily operations for a high-volume retail location, managing a team of 10+ associates.
• Increased store revenue by leveraging customer insights and executing targeted marketing campaigns.
• Spearheaded operational improvements that reduced waste and improved inventory turnover.
• Led full-cycle recruitment, onboarding, and performance evaluations, resulting in an increase in staff retention.
• Implemented data-driven strategies to optimize sales floor layout and product placement, increasing upsell rates.
• Delivered consistent year-over-year profit growth through tight expense control and proper planning.
• Fostered a high-performance culture through coaching, mentoring, and continuous feedback.

• Delivered high-quality service in a fast-paced call center, consistently ranking in the top 10% for key performance metrics.
• Enhanced client satisfaction by resolving inquiries efficiently and personalizing communication.
• Contributed to internal process improvements that shortened resolution times and increased customer loyalty.
• Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

• Streamlined workflow processes in manufacturing and distribution, improving operational efficiency.
• Maintained inventory records of shipments and stock levels.
• Prepared shipping documents and ensured accuracy of information.

Maintained strict compliance with accreditation standards through detailed record-keeping and audits.

Built strong cross-functional relationships across lab, logistics, and compliance teams to meet production quotas.