Oriel Mano
Israel
Summary
Passionate about QA Manual Testing and currently exploring UI/UX principles to enhance user experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously .
Overview
6
6
years of professional experience
Work History
Shift Manager
Super-Pharm
01.2020 - 07.2021
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
Representative
Eldan Car-Rental
07.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high call volume, consistently maintaining professional demeanor and prioritizing customers'' needs.
Assistant Manager/Crew Trainer
Sutra Beauty
03.2015 - 01.2017
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Certification - Ui/Ux Design
Google Coursera
Virtual03.2024
Certification - QA Software Tester
Udemy
Virtual01.2024
Skills
- QA Manual Testing
- Creating Test Cases
- Regression Testing
- Using Jira
- API Testing
- Ad hoc Testing
- User Interface and User Experience Design (Ui/Ux)
- Wireframes and High/Low-Fidelity Prototypes
- 3D modeling using: Blender, 3ds Max
- Video editing
- Basics with: Photoshop, After effects, Adobe Premiere
Languages
English
Full Professional
Hebrew
Native or Bilingual
References
References available upon request.
Timeline
Shift Manager
Super-Pharm
01.2020 - 07.2021
Representative
Eldan Car-Rental
07.2017 - 01.2018
Assistant Manager/Crew Trainer
Sutra Beauty
03.2015 - 01.2017
Certification - Ui/Ux Design
Google Coursera
Certification - QA Software Tester
Udemy
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